Need Urgent Help!!! Unable to obtain Query Server Acknowledge response, ACS status = 72, Status pending

The errors in acsss_event log matches the errors seen in this TN: http://www.symantec.com/docs/TECH31526 for ACS Status 72.

Can ACSLS server communicate with media server IP address 57.33.0.232?
What does 'bpclntcmd -self' show on the media server?

How many NICs in this media server?
If more than one, does each NIC/IP have a dedicated hostname?
Which hostname/IP is supposed to communicate with ACSLS?
Have you created  ACS_SSI_HOSTNAME entry in vm.conf for the interface that should be used for ACSLS comms?

If this IP address is on another subnet, does the 'defaultrouter' defined on ACSLS server provide a route to this IP address?
Can you media server and ACSLS server 'ping' one another?

Can you confirm that RPC is running on the media server?