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  • angelrhani's avatar
    angelrhani
    Level 2
    14 years ago
    using target database control file instead of recovery catalog
     
    connected to target database: FPX (DBID=1011335125)
    channel ch00: Veritas NetBackup for Oracle - Release 6.5 (2009050106)
    channel ch00: sid=897 devtype=SBT_TAPE
    allocated channel: ch00
     
     
    channel ch01: sid=958 devtype=SBT_TAPE
    allocated channel: ch01
    channel ch01: Veritas NetBackup for Oracle - Release 6.5 (2009050106)
     
    sent command to channel: ch00
    sent command to channel: ch01
     
    Starting backup at 29-JUL-10
    input datafile fno=00008 name=/ora/fpx/data01/fpx_history_01.dbf
    channel ch01: specifying datafile(s) in backupset
    channel ch01: starting incremental level 0 datafile backupset
    channel ch00: starting piece 1 at 29-JUL-10
    input datafile fno=00009 name=/ora/fpx/data01/fpx_log_01.dbf
    input datafile fno=00005 name=/ora/fpx/data01/fpx_admin_01.dbf
    input datafile fno=00006 name=/ora/fpx/archive01/fpx_archive_01.dbf
    input datafile fno=00002 name=/ora/fpx/syst01/undotbs01.dbf
    channel ch00: specifying datafile(s) in backupset
    channel ch00: starting incremental level 0 datafile backupset
    input datafile fno=00003 name=/ora/fpx/syst01/sysaux01.dbf
    channel ch01: starting piece 1 at 29-JUL-10
    input datafile fno=00011 name=/ora/fpx/indx01/fpx_index_history_01.dbf
    input datafile fno=00004 name=/ora/fpx/syst01/users01.dbf
    input datafile fno=00001 name=/ora/fpx/syst01/system01.dbf
    channel ch00 disabled, job failed on it will be run on another channel
       Server Status:  media position error
       VxBSACreateObject: Failed with error:
    ORA-19511: Error received from media manager layer, error text:
    ORA-27028: skgfqcre: sbtbackup returned error
    ORA-19506: failed to create sequential file, name="bk_3924_1_725622927", parms=""
    RMAN-03009: failure of backup command on ch00 channel at 07/29/2010 09:58:52
    ORA-27028: skgfqcre: sbtbackup returned error
    ORA-19511: Error received from media manager layer, error text:
       VxBSACreateObject: Failed with error:
     
     
     
       Server Status:  media position error
    ORA-19506: failed to create sequential file, name="bk_3925_1_725622927", parms=""
    RMAN-03009: failure of backup command on ch01 channel at 07/29/2010 10:03:27
    RMAN-00571: ===========================================================
     
    RMAN-00571: ===========================================================
    released channel: ch01
    released channel: ch00
    RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
  • kunal's avatar
    kunal
    Level 4
    14 years ago
    Hi,

    the support email address is :

    enterprise_support@symantec.com

    Some suggestions on the problem:

    Looking at the RMAN output, you seem to be getting "media position error"

    This error is usually due to faulty media. I would suggest you to check for the following:
    - OS syslog for any I/O errors at the time of backup.
    - Freeze the media used for this backup and try to backup on a new media.
    - Check the netbackup error report to see if there are any media errors reported at the time of this backup.

    Hope this helps.

  • angelrhani's avatar
    angelrhani
    Level 2
    14 years ago
    Thanks for the reply.

    I'm new in this line, and my manager wants me to log this problem to Symantec.I need some one from Symantec to drop by my office and solve this prob..

    How do I  do that? I just send out a mail to enterprise_support@symantec.com. Hope they can help me out.
  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    14 years ago
    http://www.symantec.com/business/support/overview.jsp?pid=15143







    Please note the following provisos for e-mail support:
    Please Note:  Symantec Business/Enterprise products require a valid support contract with Symantec in order to obtain support with this form. If you do not have a valid support contract for a product that requires one, we will not be able to answer your Technical Support question.

    and for telephone support:
    Please have the following information ready when calling Symantec support
    This will expedite your case entitlement process:
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  • varunprakash's avatar
    varunprakash
    Level 5
    14 years ago
    It is better to try a little bit before go to Symantec support.

    When u will became an expert if u directly go to tech support???
  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    The details in the second post also doesn't show any status 13 (just the media position error).

    Where do you see the Error 1:(13) file read failed ?