Netbackup 10-CDP Status: 4207 4726
hi guys ,
im using Netbackup 10.1.1 -Primary server is installed on Suse EL 15 and Media server and CDP gateway are installed on RHEL 8.4
for last couple of days i've been trying to do CDP backups with no luck!
I used many configurations and changed a lot of things (standalone CDP gateway, Media server + Gateway...) and double-checked prerequisites multiple times, but no matter what CDP not working.
its important to note that VM's resides on VMWare vSAN , vCenter and ESXI hosts version is 7.0.3 f
any help would be appreciated.
this is the error im getting :
snapshot backup of client 502ef3b3-fca6-fbb7-0cdd-b413e9ecd442 using method Hypervisor_snap
Nov 08, 2023 12:56:28 AM - Info bpbrm (pid=7462) INF - BPFIS MESSAGE: CDP gateway :xxx-bkup-ii.domain.net
Nov 08, 2023 12:56:28 AM - Critical bpbrm (pid=7462) from client 502ef3b3-fca6-fbb7-0cdd-b413e9ecd442: FTL - Cannot take backup. IOTapping not started. No PIT available.
Nov 08, 2023 12:56:28 AM - Critical bpbrm (pid=7462) from client 502ef3b3-fca6-fbb7-0cdd-b413e9ecd442: FTL - vfm_freeze: method: Hypervisor_snap, type: FIM, function: Hypervisor_snap_freeze
Nov 08, 2023 12:56:28 AM - Critical bpbrm (pid=7462) from client 502ef3b3-fca6-fbb7-0cdd-b413e9ecd442: FTL - vfm_freeze: method: Hypervisor_snap, type: FIM, function: Hypervisor_snap_freeze
Nov 08, 2023 12:56:28 AM - Critical bpbrm (pid=7462) from client 502ef3b3-fca6-fbb7-0cdd-b413e9ecd442: FTL - snapshot processing failed, status 4726
Nov 08, 2023 12:56:28 AM - Critical bpbrm (pid=7462) from client 502ef3b3-fca6-fbb7-0cdd-b413e9ecd442: FTL - snapshot creation failed, status 4726
Nov 08, 2023 12:56:28 AM - Warning bpbrm (pid=7462) from client 502ef3b3-fca6-fbb7-0cdd-b413e9ecd442: WRN - ALL_LOCAL_DRIVES is not frozen
Nov 08, 2023 12:56:28 AM - Info bpfis (pid=7474) done. status: 4726
Nov 08, 2023 12:56:28 AM - end Application Snapshot: Create Snapshot; elapsed time 0:01:57
Nov 08, 2023 12:56:28 AM - Info bpfis (pid=7474) done. status: 4726: Failed to create snapshot of the specified VM.
thanks!
With the help of davidmoline , i found the problem.
1- my NBU Servers had 2 IP addresses, one was in ESXi subnet, and another was in Backup subnet - Esxi and vcenter were resolving NBU servers to their backup subnet. adding nbu servers with esxi subnet IPs solved some of my problems.
2- CDP Gateway knew itself using Backup subnet IP, however adding CDP gateway server name and its second ip (ESXi subnet) to its host file did not solve the problem. even after clearing the OS and NBU cache.
3- but restarting both master and cdp gw did!
Thank you davidmoline