Netbackup 7.5 - Status 98

Question

Hi
This is new deployment for exchange 2010 backup
When were media is the drive the following error occur
* error requesting media (tpreq)(98)
&nbsp;
Thanks,
Jyokumar

marianne · Accepted Answer

Your media density is incorrect - they are all type DLT. You will have to delete all media, add barcode rules to add media for type hcart and hcart2 (to match drive and STU types), then re-run inventory.

v4 · Answer

Check with event viewer does it show any events related to tape drive
Check at your tape library or autoloader console for any events.
Media which is requested , verify is not frozen or Full
&nbsp;

marianne · Answer

So, this is a brand new installation?
Let us first put Exchange aside and tell us about NBU configuration:
Do you have a tape library or standalone drive?
Please give us following command outputs (this will give us insight into your configuration).
	(Remember to open cmd with right-click, Run As Administrator)
Device config:
	&lt;install-path&gt;\veritas\volmgr\bin	pconfig -l
Tape media:
	&lt;install-path&gt;\veritas\volmgr\bin\vmquery -a -bx
	(If there is lots of output, just copy a couple of lines)
Storage Unit config:
	&lt;install-path&gt;\veritas
etbackup\bin\admincmd\bpstulist -U
	(must be big U)
Policy config:
	&lt;install-path&gt;\veritas
etbackup\bin\admincmd\bppllist &lt;policy-name&gt; -U
Please copy the text output of all of the above commands and post here.
	This should give us indication of reason for status 98.

jyothish_b · Answer

7/2/2012 10:09:03 PM - begin Erase
	7/2/2012 10:09:03 PM - started process bplabel (3800)
	7/2/2012 10:09:03 PM - requesting resource NetBackup:0007L4
	7/2/2012 10:09:03 PM - Error nbjm(pid=4480) NBU status: 830, EMM status: No drives are available&nbsp;&nbsp; &nbsp;
	7/2/2012 10:09:04 PM - end Erase; elapsed time: 00:00:01
	error requesting media (tpreq)(98

marianne · Answer

NBU status: 830, EMM status: No drives are available&nbsp;

Please double-check tape drive as well as media density. They must match.
If tape drive density is hcart, media density must also be hcart.
Please post output of commands that i have requested above. We should be able to assist better if we have more information.
PS: If this is a new installation, why do you need to erase/label media?

jyothish_b · Answer

D:\Program Files\Veritas\Volmgr\bin&gt;tpconfig.exe -l
	Device Robot Drive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Robot&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device
	
	Type&nbsp;&nbsp;&nbsp;&nbsp; Num Index&nbsp; Type DrNum Status&nbsp; Comment&nbsp;&nbsp;&nbsp; Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Path
	
	robot&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5,0,1,0}
	
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 0&nbsp; hcart&nbsp;&nbsp;&nbsp; 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IBM.ULT3580-HH4.000&nbsp; {5,0,0,0}
	
	&nbsp; drive&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp; 1 hcart2&nbsp;&nbsp;&nbsp; 2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; UP&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IBM.ULTRIUM-HH5.000&nbsp; {5,0,2,0}

D:\Program Files\Veritas\Volmgr\bin&gt;vmquery.exe -a -bx
	media&nbsp;&nbsp; media&nbsp;&nbsp;&nbsp;&nbsp; robot&nbsp; robot&nbsp; robot&nbsp; side/&nbsp; volume&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; optical&nbsp; # mounts/
	&nbsp;&nbsp;&nbsp; last&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; assigned&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; pool
	&nbsp;ID&nbsp;&nbsp;&nbsp;&nbsp; type&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; type&nbsp;&nbsp;&nbsp;&nbsp; #&nbsp;&nbsp;&nbsp; slot&nbsp;&nbsp; face&nbsp;&nbsp; group&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; partner&nbsp; cleanings
	&nbsp;mount time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; time
	--------------------------------------------------------------------------------
	-------------------------------------------
	0005L4&nbsp; DLT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 23&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp; 000_00000_&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp; 0
	0/00/0000 00:00&nbsp;&nbsp;&nbsp;&nbsp; --- ---&nbsp;&nbsp; monday
	0007L4&nbsp; DLT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp; 000_00000_&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp; 0
	0/00/0000 00:00&nbsp;&nbsp;&nbsp;&nbsp; --- ---&nbsp;&nbsp; NetBackup

D:\Program Files\Veritas\NetBackup\bin&gt;admincmd\bpstulist -U
	
	Label:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; bglbg1phe10bk01-hcart-robot-tld-0
	Storage Unit Type:&nbsp;&nbsp;&nbsp; Media Manager
	Host Connection:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; bglbg1phe10bk01.sonata.local
	Number of Drives:&nbsp;&nbsp;&nbsp;&nbsp; 1
	On Demand Only:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	Max MPX/drive:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	Density:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; hcart - 1/2 Inch Cartridge
	Robot Type/Number:&nbsp;&nbsp;&nbsp; TLD / 0
	Max Fragment Size:&nbsp;&nbsp;&nbsp; 1048576 MB
	
	Label:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; bglbg1phe10bk01-hcart2-robot-tld-0
	Storage Unit Type:&nbsp;&nbsp;&nbsp; Media Manager
	Host Connection:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; bglbg1phe10bk01.sonata.local
	Number of Drives:&nbsp;&nbsp;&nbsp;&nbsp; 1
	On Demand Only:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	Max MPX/drive:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	Density:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; hcart2 - 1/2 Inch Cartridge 2
	Robot Type/Number:&nbsp;&nbsp;&nbsp; TLD / 0
	Max Fragment Size:&nbsp;&nbsp;&nbsp; 1048576 MB

D:\Program Files\Veritas\NetBackup\bin&gt;admincmd\bppllist bglbg1e10mbx01 -U
	------------------------------------------------------------
	
	Policy Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; bglbg1e10mbx01
	
	&nbsp; Policy Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MS-Exchange-Server
	&nbsp; Active:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	&nbsp; Effective date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 07/02/2012 19:56:27
	&nbsp; Mult. Data Streams:&nbsp; yes
	&nbsp; Client Encrypt:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	&nbsp; Checkpoint:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	&nbsp; Policy Priority:&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Max Jobs/Policy:&nbsp;&nbsp;&nbsp;&nbsp; Unlimited
	&nbsp; Disaster Recovery:&nbsp;&nbsp; 0
	&nbsp; Collect BMR info:&nbsp;&nbsp;&nbsp; no
	&nbsp; Residence:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; bglbg1phe10bk01-hcart-robot-tld-0
	&nbsp; Volume Pool:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; monday
	&nbsp; Server Group:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *ANY*
	&nbsp; Keyword:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (none specified)
	&nbsp; Data Classification:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -
	&nbsp; Residence is Storage Lifecycle Policy:&nbsp;&nbsp;&nbsp; no
	&nbsp; Exchange Source active db:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; yes
	&nbsp; Exchange 2010 Preferred Server: (none defined)
	&nbsp; Application Discovery:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	&nbsp; Discovery Lifetime:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28800 seconds
	ASC Application and attributes: (none defined)
	
	&nbsp; Granular Restore Info:&nbsp; yes
	&nbsp; Ignore Client Direct:&nbsp; no
	Enable Metadata Indexing:&nbsp; no
	Index server name:&nbsp; NULL
	&nbsp; Use Accelerator:&nbsp; no
	&nbsp; HW/OS/Client:&nbsp; Windows-x86&nbsp;&nbsp; Windows2008&nbsp;&nbsp; bglbg1e10mbx01
	
	&nbsp; Include:&nbsp; Microsoft Exchange Database Availability Groups:\DAG1.SONATA.LOCAL\M
	icrosoft Information Store
	
	&nbsp; Schedule:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full
	&nbsp;&nbsp;&nbsp; Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Automatic Backup
	&nbsp;&nbsp;&nbsp; Frequency:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; every 7 days
	&nbsp;&nbsp;&nbsp; Maximum MPX:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp;&nbsp;&nbsp; Synthetic:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp;&nbsp;&nbsp; Checksum Change Detection: 0
	&nbsp;&nbsp;&nbsp; PFI Recovery:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp;&nbsp;&nbsp; Retention Level:&nbsp;&nbsp;&nbsp;&nbsp; 1 (2 weeks)
	&nbsp;&nbsp;&nbsp; Number Copies:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp;&nbsp;&nbsp; Fail on Error:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp;&nbsp;&nbsp; Residence:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (specific storage unit not required)
	&nbsp;&nbsp;&nbsp; Volume Pool:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as policy volume pool)
	&nbsp;&nbsp;&nbsp; Server Group:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as specified for policy)
	&nbsp;&nbsp;&nbsp; Residence is Storage Lifecycle Policy:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp;&nbsp;&nbsp; Schedule indexing:&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp;&nbsp;&nbsp; Daily Windows:
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday&nbsp;&nbsp;&nbsp;&nbsp; 20:00:00&nbsp; --&gt;&nbsp; Tuesday&nbsp;&nbsp;&nbsp; 09:00:00
	
	&nbsp;
We have tape library.
&nbsp;
Thanks

Forum Discussion

Netbackup 7.5 - Status 98

10 Replies

Related Content

NetBackup 7.5 with DataDomain and Status 2106

NetBackup 7.5 SAP status 6

exit status 140

Does the NetBackup 7.5 client support CentOS 7?

NetBackup status code: 59

Recent Discussions

command: bperror

MS-SharePoint policy restore error (2804) .

How to restore a backup

How to configure RBAC

10 years old netbackup appliance database service down, ssl certification out date