Forum Discussion

stwali005's avatar
stwali005
Level 4
10 years ago

Netbackup 7.5 Restore Failure error 2820

All,   Our Vault Duplication Job completed successfully to tape. We run month end test restores for several servers, using a touch file to force NB to use copy 3 and use tapes to run the restor...
7.5
Backup and Recovery
NetBackup
Restore
Windows Server (2003-2008)
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    10 years ago


    Restore failed due to failure to read the header from the backup image(2841)

     

    The tape is encrypted, is the server (and drive) doing the restore abel to read the encrypted media?

watsons's avatar
watsons
Level 6
10 years ago

The 1st attempt seems to read from copy 4 (mediaID 000034), but it fails with error 2841. 

Probably 2nd attempt kicks off but this time it didn't try from tape 000034 but the disk @aaaad (copy 1).

I would suggest you assign copy4 to be primary copy and retry, rather than creating the touch file (was it ALT_RESTORE_COPY_NUMBER ?) to point it to copy4, as I am not sure how reliable that touch file can work. 

Also see the error 2841 explanation: http://www.symantec.com/docs/HOWTO91934