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kenneth_hansen1's avatar
kenneth_hansen1
Level 4
6 years ago

NetBackup 8.1.1 don't detect IBM TS4300 robot

Hi,

I just installed a brand new IBM TS4300 tape library and connected it to my windows 2012R2 media server. Tape drives automatically shows on device manager. So I startet device configuration wizard that finds the drives, but are not seeing the library it self.

From the 8.x HCL IBM TS4300 is supported but states that a IBM mini changer driver needs to be installed.
I´m having a hard time finding the driver, and not sure if that is the correct way forwared.
https://origin-download.veritas.com/resources/content/live/OSVC/100032000/100032807/en_US/nbu_80_hcl.html

Search for TS4300 to se the reference.

Please advice!!

Driver
IBM
NetBackup
TS4300
windows server 2012
  • kenneth_hansen1's avatar
    kenneth_hansen1
    6 years ago

    Okay, so problem has been solved.
    the IBM TS4300 library is a partitionalble library, so reason for us not seing robotiks was that some basic configuration had to be carried out.
    We installed drivers as well.

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  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    This is NOT a NetBackup issue - if the IBM driver is needed, then you need to search the IBM Support site or ask your IBM reseller for assistance.

    (It seems that you need and IBMid logon account to download drivers)

     

    • kenneth_hansen1's avatar
      kenneth_hansen1
      Level 4
      6 years ago

      Hi Marianne ,

      I dont think it is a NBU problem either, I´ve think I´ve found drives and are going to test it out a bit later today.
      I was a bit surprised, thought the issues with drives more or less was issues from years back :)

      • kenneth_hansen1's avatar
        kenneth_hansen1
        Level 4
        6 years ago

        Okay, so problem has been solved.
        the IBM TS4300 library is a partitionalble library, so reason for us not seing robotiks was that some basic configuration had to be carried out.
        We installed drivers as well.