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ArsalanAlli's avatar
ArsalanAlli
Level 3
6 years ago

Netbackup 8.1.2 installation on windows 2k8 R2 error..(Deferred_SetupAddRemovePrograms)

Hello everyone,

I am trying to install NBU 8.1.2 on windows server 2k8 R2. Installtion is failing with this error in logs.

12-26-2018,12:25:49 : Property(S): ProductToBeRegistered = 1
12-26-2018,12:25:49 : Property(S): Deferred_SetupAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
12-26-2018,12:25:49 : Property(S): Rollback_SetupAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
12-26-2018,12:25:49 : Property(S): Deferred_ClearAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
12-26-2018,12:25:49 : Property(S): Rollback_ClearAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
+ 12-26-2018,12:25:49 : Action ended 12:25:49: INSTALL. Return value 3.

any ideas?

note that previously NBU 7.6 was installed on this server. i have uninstalled it and installing 8.1.2

Waiting for your kind response.

 
  • ArsalanAlli's avatar
    ArsalanAlli
    6 years ago

    i have successfully upgraded my environement (Server and clients) using below upgrade sequence.

    7.6 to 7.7 to 8.0 and then to 8.1.2.

    but now i am facing another issue regarding SRT creation on windows. There is a requirement of ADK installation for SRT.

    I have installed windows 10 ADK on my boot server (Win 2k8 R2), after ADK installation step SRT setup gives error that ADK installation failed. Although i have installed ADK using all of its options as well.

    i have attached the screenshots.

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  • Marianne's avatar
    Marianne
    Level 6
    6 years ago
    Did you remember to do installation with 'Run as Administrator'?

    Please copy full installation log to install.txt and upload here.
      • Marianne's avatar
        Marianne
        Level 6
        6 years ago

        So, according to the installation log, you are trying to install NBU Master server, right? 
        Any reason why you uninstalled 7.6 and not performed an upgrade?

        We see errors much earlier in the installation log: 

        12-27-2018,12:03:57 : Action 12:03:57: Deferred_ConfigureATforNBCert. Configuring NetBackup Authentication for nbwebsvc user
        12-27-2018,12:03:57 : Entering ConfigureATforNBCert custom action, deferred phase.
        12-27-2018,12:03:57 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -u -i.
        12-27-2018,12:03:57 : Waiting for command: nbcertconfig.exe
        12-27-2018,12:03:59 : Reading pipe broken.
        12-27-2018,12:03:59 : The process terminated.
        12-27-2018,12:03:59 : Command produced the following output (will display up to 8192 characters):
        12-27-2018,12:03:59 : -------------------------------------------------------------------------->
        12-27-2018,12:03:59 : NetBackup AT service configuration for web service user failed.
        12-27-2018,12:03:59 : --------------------------------------------------------------------------<
        12-27-2018,12:03:59 : Command returned status 31.
        + 12-27-2018,12:03:59 : Failed to initialize the AT service for certificate deployment. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -u
        12-27-2018,12:03:59 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -m.
        12-27-2018,12:03:59 : Waiting for command: nbcertconfig.exe
        12-27-2018,12:04:00 : Reading pipe broken.
        12-27-2018,12:04:00 : The process terminated.
        12-27-2018,12:04:00 : Command produced the following output (will display up to 8192 characters):
        12-27-2018,12:04:00 : -------------------------------------------------------------------------->
        12-27-2018,12:04:00 : NetBackup AT service configuration for web services failed.
        12-27-2018,12:04:00 : --------------------------------------------------------------------------<
        12-27-2018,12:04:00 : Command returned status 31.
        + 12-27-2018,12:04:00 : Failed to initialize the AT service for certificate deployment. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -m
        12-27-2018,12:04:00 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -t.
        12-27-2018,12:04:00 : Waiting for command: nbcertconfig.exe
        12-27-2018,12:04:00 : Reading pipe broken.
        12-27-2018,12:04:00 : The process terminated.
        12-27-2018,12:04:00 : Command produced the following output (will display up to 8192 characters):
        12-27-2018,12:04:00 : -------------------------------------------------------------------------->
        12-27-2018,12:04:00 : Failed to generate security certificate for tomcat.
        12-27-2018,12:04:00 : --------------------------------------------------------------------------<
        12-27-2018,12:04:00 : Command returned status 31.
        + 12-27-2018,12:04:00 : Failed to generate security certificate for tomcat. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -t

         

        It seems that this master is not part of AD domain with no DNS lookup configured. I saw this in the log: 
        DNS Lookup failed for host bkpsrv error:No DNS servers configured for local system. !

        It is therefore important that ...etc\hosts entries exist to correctly resolve local server and client name lookup. 
        It seems that machine name is upper case and NBU Client name is lower case:
        Computer name: BKPSRV
        Client_Name (from registry): bkpsrv

        Have a look at these 2 TNs: 

        https://www.veritas.com/support/en_US/article.000125564

        https://www.veritas.com/support/en_US/article.100041396

        Hope this helps...