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shafei's avatar
shafei
Level 3
7 years ago

netbackup client error 25

Hi

after installed Nebackup client on windows 2012 host i could not take backup

i have netbackup cluster over windows ( 2 nodes)

i got that error

netbackup client cannot connect to server backup not initiated. the server returned error code 25

 

8
windows server 2012
  • Marianne's avatar
    Marianne
    Level 6
    7 years ago

    shafei

    Could you give us a bit more info?

    You have selected version 8. Is that 8.0? Or another 8.x.x version? 
    Is the same NBU version installed on the master/media server?

    Is the master server clustered or the client(s)?

    Are NBU services running on the client?  Client Services and Private Branch Exchange.
    Is Windows Firewall disabled on the client? 
    Is there a firewall between master/media server and the client? If so, is port 1556 open in both directions? 

    • shafei's avatar
      shafei
      Level 3
      7 years ago

      Hi marianne

      Regarding to your questions

      You have selected version 8. Is that 8.0? Or another 8.x.x version? 

      8.1.1
      Is the same NBU version installed on the master/media server?

      yes

      Is the master server clustered or the client(s)?

      master Server cluster

      Are NBU services running on the client?  Client Services and Private Branch Exchange.

      yes
      Is Windows Firewall disabled on the client? 

      yes and on servers also


      Is there a firewall between master/media server and the client? If so, is port 1556 open in both directions? 

      no firewalls

      for that port 1556 i will check

       

      Regards

      • Marianne's avatar
        Marianne
        Level 6
        7 years ago

        Have you tried bptestbpcd from cmd on the active cluster node?

        First, create bpcd log folder on the new client, then run this on active master node:

        bptestbpcd -client <client-name> -debug -verbose

        Please post output.

        Check bpcd folder on the client to see if log file was created or written to by connection attempt.
        If so, please copy the file to bpcd.txt and upload here.