netbackup client error 25

Question

Hiafter installed Nebackup client on windows 2012 host i could not take backupi have netbackup cluster over windows ( 2 nodes)i got that errornetbackup client cannot connect to server backup not initiated. the server returned error code 25&nbsp;

marianne · Accepted Answer

shafei
Have you done the bptestbpcd test?&nbsp;Or tried on the active cluster node to telnet to the client hostname on port 1556?&nbsp;We still don't know if there is basic port connectivity issue or just certificate issue.
If you are not sure about the command, please see details in this TN:&nbsp; https://www.veritas.com/support/en_US/article.100017088.html
TO TEST DEFAULT CLIENT CONNECTIONS USING BPTESTBPCD&nbsp;1. From a Windows command prompt change into the&nbsp;&lt;installpath&gt;\veritas
etbackup\bin\admincmd&nbsp;directory, or in a UNIX console window, change into the&nbsp;/usr/openv/netbackup/bin/admincmd&nbsp;directory.&nbsp;2. Type&nbsp;bptestbpcd /?&nbsp;to list the command parameters.&nbsp;3. Run the command&nbsp;bptestbpcd -client xxxx&nbsp;(where xxxx is a clientname) to test connection to a client.&nbsp;4. To view further details, run the command&nbsp;bptestbpcd -client xxxx -verbose&nbsp;(where xxxx is a clientname).&nbsp;5. To trace through the connection process, run the command&nbsp;bptestbpcd -client xxxx -debug&nbsp;(where xxxx is a clientname).&nbsp;
PLEASE use -debug and -verbose options:bptestbpcd -client xxxx -verbose -debug
Security certificates are covered in NBU&nbsp;Security and Encryption Guide.Some of the topics that you may want to read through:Security certificate deployment in a clustered NetBackup setup :https://www.veritas.com/content/support/en_US/doc/21733320-127424841-0/v122274961-127424841
Deploying host ID-based certificateshttps://www.veritas.com/support/en_US/doc/21733320-127424841-0/v121744015-127424841
How to manually obtain a host ID Certificatehttps://www.veritas.com/support/en_US/article.000127129
Deploying certificates on a client that has no connectivity with the master serverhttps://www.veritas.com/support/en_US/doc/21733320-127424841-0/v122010118-127424841

shafei · Answer

hii copyed that log from node 2my networknb two&nbsp;&nbsp; 10.20.3.138nb one&nbsp;&nbsp; 10.20.3.139 &nbsp;nbcluster&nbsp; 10.20.3.131&nbsp;&nbsp;client host&nbsp; 10.20.22.105please check attached file log from client&nbsp;

marianne · Answer

shafei
Could you give us a bit more info?
You have selected version 8. Is that 8.0? Or another 8.x.x version?&nbsp;Is the same NBU version installed on the master/media server?
Is the master server clustered or the client(s)?
Are&nbsp;NBU services running on the client?&nbsp; Client Services and Private Branch Exchange.Is Windows Firewall disabled on the client?&nbsp;Is there a firewall between master/media server and the client? If so, is port 1556 open in both directions?&nbsp;

shafei · Answer

Hi marianneRegarding to your questionsYou have selected version 8. Is that 8.0? Or another 8.x.x version?&nbsp;8.1.1Is the same NBU version installed on the master/media server?yesIs the master server clustered or the client(s)?master Server clusterAre&nbsp;NBU services running on the client?&nbsp; Client Services and Private Branch Exchange.yesIs Windows Firewall disabled on the client?&nbsp;yes and on servers alsoIs there a firewall between master/media server and the client? If so, is port 1556 open in both directions?&nbsp;no firewallsfor that port 1556 i will check&nbsp;Regards

marianne · Answer

Have you tried bptestbpcd from cmd on the active cluster node?
First,&nbsp;create bpcd log folder on the new client, then run this on active master node:
bptestbpcd -client &lt;client-name&gt; -debug -verbose
Please post output.
Check bpcd folder on the client to see if log file was created or written to by connection attempt.If so, please copy the file to bpcd.txt and upload here.&nbsp;

shafei · Answer

&nbsp;pls check attached file&nbsp;&nbsp;

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netbackup client error 25

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