Forum Discussion

ngarart's avatar
ngarart
Level 3
6 years ago

Cannot duplicate images using SLP. Image replicated using AIR

Cannot duplicate images with are replicated using AIR. I get this error: Feb 19, 2019 3:06:33 PM - Error bptm (pid=4047) cannot add fragment to image database, error = no entity was found Feb 19...
8
Linux
  • quebek's avatar
    quebek
    6 years ago

    Ngarart

    What I can tell you ... I had the same issue. VM backup at source with ASC, replicated to remote domain and than duplicated to tape... last part of SLP was failing... here is what I did recieve from VRTS CE:
    "DIAGNOSTIC STEPS/CAUSE:   
    When application protected backup is being taken it creates a placeholder entry in dbm_main.dbm_image table but if the ASC job does not find application installed on client VM the placeholder entry is not cleaned up and this entry exists as a dependent of VM client backup image in the NBDB image database.

    In AIR setup when this image is replicated to Target Master Server, the VM client backup image gets imported successfully at Target Master but the dependent image entry of image table is not imported as it is not a valid backup. At the time of duplication (on tape) at Target Master it checks for the dependent image as the VM backup image record having “hasdependents” set to 1 but it does not find any entry in dbm_main.dbm_imagedependency table, so duplication fails.

    RESOLUTION SUMMARY:  
    Issue fixed in 8.1, as the DR master is lower version then source master server which is not recommended.

    "

ngarart's avatar
ngarart
Level 3
6 years ago

Netbackup Version: 8.1.1

OS: SLES 12 SP1

I am duplicating images from Quantum disk to Tape.

  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    More info, please...

    Is the duplication included in the SLP that is doing the AIR import? 

    Is this a 'regular' duplication config or are you doing Quantum 'direct to tape' duplication? 
    Have you tested a backup to tape to ensure that all is working fine with tape STU config? 

    Could you please share all text in Job Details?
    And full bptm log (as .txt attachment)?
    We need to see info about the read portion of the job (pid=4047) and the write portion ((pid=31177).

     

    • ngarart's avatar
      ngarart
      Level 3
      6 years ago

      Yes the duplication is included in the SLP that is doing the AIR import.

      I noticed that the duplication is not working with the Vmware SQL backup. Duplication of other VM backups is woking fine.

      Here is the detailed status of the job thats failing.


      Feb 20, 2019 1:35:34 PM - requesting resource  LCM_DXi141M12-tape
      Feb 20, 2019 1:35:35 PM - Info nbrb (pid=4668) Limit has been reached for the logical resource LCM_DXi141M12-tape
      Feb 20, 2019 2:26:57 PM - granted resource  LCM_DXi141M12-tape
      Feb 20, 2019 2:26:57 PM - started process RUNCMD (pid=67692)
      Feb 20, 2019 2:26:57 PM - requesting resource  DXi141M12-tape
      Feb 20, 2019 2:26:57 PM - requesting resource  @aaaaf
      Feb 20, 2019 2:26:57 PM - reserving resource @aaaaf
      Feb 20, 2019 2:26:57 PM - begin Duplicate
      Feb 20, 2019 2:26:57 PM - awaiting resource DXi141M12-tape. No drives are available.
      Feb 20, 2019 2:26:58 PM - ended process 0 (pid=67692)
      Feb 20, 2019 2:41:02 PM - Info bpduplicate (pid=67692) Suspend window close behavior is not supported for NDMP or NDMP direct copy
      Feb 20, 2019 2:41:02 PM - Info bpduplicate (pid=67692) window close behavior: Continue processing the current image
      Feb 20, 2019 2:41:02 PM - resource @aaaaf reserved
      Feb 20, 2019 2:41:02 PM - granted resource  PR0033
      Feb 20, 2019 2:41:02 PM - granted resource  IBM.ULTRIUM-TD5.006
      Feb 20, 2019 2:41:02 PM - granted resource  DXi141M12-tape
      Feb 20, 2019 2:41:02 PM - granted resource  MediaID=@aaaaf;DiskVolume=_PhysicalLSU;DiskPool=DXi141M12;Path=_PhysicalLSU;StorageServer=DXi141M12_147.110.195.141;MediaServer=sivls106
      Feb 20, 2019 2:41:03 PM - Info bptm (pid=70196) start
      Feb 20, 2019 2:41:03 PM - started process bptm (pid=70196)
      Feb 20, 2019 2:41:03 PM - Info bptm (pid=70196) using 262144 data buffer size
      Feb 20, 2019 2:41:03 PM - Info bptm (pid=70196) start backup
      Feb 20, 2019 2:41:03 PM - Info bptm (pid=7346) start
      Feb 20, 2019 2:41:03 PM - started process bptm (pid=7346)
      Feb 20, 2019 2:41:03 PM - Info bptm (pid=7346) reading backup image
      Feb 20, 2019 2:41:03 PM - Info bptm (pid=7346) using 1 data buffers
      Feb 20, 2019 2:41:04 PM - begin reading
      Feb 20, 2019 2:41:04 PM - Info bptm (pid=70196) INF - NDMP Direct Copy will be used.
      Feb 20, 2019 2:41:04 PM - Info bptm (pid=70196) media id PR0033 mounted on drive index 12, drivepath /dev/alias/nst/F00225F049, drivename IBM.ULTRIUM-TD5.006, copy 2
      Feb 20, 2019 2:41:04 PM - Info bptm (pid=70196) INF - Waiting for positioning of media id PR0033 on server sivls105 for writing.
      Feb 20, 2019 2:54:52 PM - Info bptm (pid=7346) waited for empty buffer 14 times, delayed 31504 times
      Feb 20, 2019 2:54:52 PM - end reading; read time: 0:13:48
      Feb 20, 2019 2:54:52 PM - Info bptm (pid=70196) waited for full buffer 14 times, delayed 31712 times
      Feb 20, 2019 2:55:10 PM - Error bptm (pid=70196) cannot add fragment to image database, error = no entity was found
      Feb 20, 2019 2:55:33 PM - Info bptm (pid=70196) EXITING with status 227 <----------
      Feb 20, 2019 2:58:02 PM - Error bptm (pid=7346) cannot connect to the writing side process for TIR duplication, Success
      Feb 20, 2019 2:58:04 PM - Error bptm (pid=7346) media manager terminated by parent process
      Feb 20, 2019 2:58:04 PM - Error bpduplicate (pid=67692) host sivls106 backup id HQSQL2K16_1519040108 read failed, media manager killed by signal (82).
      Feb 20, 2019 2:58:04 PM - Error bpduplicate (pid=67692) host sivls105 backupid HQSQL2K16_1519040108 write failed, no entity was found (227).
      Feb 20, 2019 2:58:04 PM - Error bpduplicate (pid=67692) Duplicate of backupid HQSQL2K16_1519040108 failed, no entity was found (227).
      Feb 20, 2019 2:58:04 PM - Error bpduplicate (pid=67692) Status = no images were successfully processed.
      Feb 20, 2019 2:58:04 PM - end Duplicate; elapsed time 0:31:07
      no images were successfully processed  (191)

      • quebek's avatar
        quebek
        Moderator
        6 years ago

        I had similar case when I was AIRing backup images from 8.0 - or even 81 to 8.1.2 version... You need if your source and target domains are not equal in terms of version - that would be the first thing I would have done...

        I was provided by VRTS CE with some manual procedure to have this working - but I ended up with upgrading source to match the destination...