Forum Discussion

tarmizi's avatar
tarmizi
Level 5
7 years ago

Netbackup Master server on VCS

One of our customer having some issue with their Netbackup master recently. Their environment have two Netbackup Master servers which is on Veritas Cluster Server. Our customer facing an error when t...
  • tarmizi's avatar
    tarmizi
    7 years ago

    Hi Marianne,

    Thank you for the advice. We have log a case to Veritas for this issue under the VCS (SFHWA) product. 

    It seems like the VCS helper service need to be re-enter the password on both nodes and everything is fine now. We manage to perform manual failove and perform backup on each node. 

    Regards

RiaanBadenhorst's avatar
RiaanBadenhorst
Level 6
7 years ago

You'll probably find that there is a single service that might be failing, or that it might be taking longer to startup than VCS expects. Set the NetBackup Server resource to non-critical. The restart or failover the service group and then monitor the Event viewer application/system events to see if there is a complaint about any service that doesn't start. If there are none, its probably just a timeout issue and you can increase the online timeout of the NetBackup Resource.

You can also control which resource VCS monitors if you look in the registry but try the above first.