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Riadh_R17's avatar
Riadh_R17
Level 4
4 years ago

Netbackup Web Management Service could not start

Hi, when launching netbackup console i get the message saying Netbackup Web Management Service could not start. in the console , the added client is not connected and i can't browse its files. i t...
8
Windows Server 2016
  • Riadh_R17's avatar
    Riadh_R17
    4 years ago

    hi Hamza_H 

    Thank you for your reply.

    Issue solved by running the web management console service with local administrator

    than executed 

    install_path\Veritas\Netbackup\bin\nbcertcmd -getCRL


    "this command couldnt be executed with domain administrator"

    now everything works fine.

    thank you all for your help

     

Riadh_R17's avatar
Riadh_R17
Level 4

Hi Tape_Archived 

Thank you for your reply,

Please to find attached the 02 last catalina log files (27 august and 26 august, i dont find catalina logs of these last days)

Besides, i can telnet on 1556 but not on 3652

Thank you

    • Riadh_R17's avatar
      Riadh_R17
      Level 4
      4 years ago

      Hi Marianne 

      Thank you for your reply,

      Yes i followed the Hamza_H advice and your links. always the same problem.

      And even now i could not connect to console anymore i get "unale to login error 7656 the revocation status The revocation status of the host certificate can not be verified using the Certificate Revocation List (CRL), because the CRL is not update. It is older than seven days." 

      i did to resolve the issue

      C:\Program Files\Veritas\NetBackup\bin>nbcertcmd -getCRL 
       
      but i get
       
      nbcertcmd -getCRL fails with EXIT STATUS 5978
       
      NetBackup authentication service is started
  • Tape_Archived's avatar
    Tape_Archived
    Moderator
    4 years ago

    Wel,l there are some exception and memory leak error messages that I am not familiar with in the logs. You may have to check if Java is correctly installed or configured by NetBackup. Open a case with support if you do not find anything further in OS events or other logs.