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yanotakashi's avatar
yanotakashi
Level 3
14 years ago
Solved

NETWORK DRIVE BACKUP

I am using NetBackup Enterprise 7.1.0.3. I tried to backup network drives. I specified the target with UNC.

I could not complete the backup with error 13. The client's event viewer showed that bpbkar32 crashed.

I installed NetBackup Client 6.0 instead of 7.1.0.3 client and the problem is gone.

Is there any fix to take network drive backup with 7.1.0.3 client ?

7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
  • Yasuhisa_Ishika's avatar
    Yasuhisa_Ishika
    14 years ago
    Have you tested backup on local drives? Have you already disabled UAC if running on Windows 2008? It is worth to try disabling NTIO as above. This will bacome default setting in next release - 7.5.

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  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    I have personally had success with backup of network drives on 7.1 and 7.1.0.1. Haven't tried with later patch versions.

    What is the OS on the client where you are backing up the network drive?

  • VirtualED's avatar
    VirtualED
    Level 5
    14 years ago

    There are multiple issues that you might be seeing when backing up a Network drive. It all depends on what the source client is, and what the destination is.

    For example, Windows 2008 has a problem backing up Network resources that are not another Windows server due to some type of ACL issue.  To get around this follow the suggestion in the following Technote:

    http://www.symantec.com/docs/TECH157209

     

     

  • MKT's avatar
    MKT
    Level 5
    14 years ago

    With bpbkar32 crashing, it's pretty clear there is a defect.  I would say return to 7.1.0.3 client and get a bpbkar log started and engage Support.  They should be able to get a fix to you once the issue is identified.  I would not run a 6.0 client...would not, would not, would not :).

    Just once last idea, disable NTIO on the cleint @ 7.1.0.3 and see if the crash goes away:

    To disable NTIO (which is enabled by default), a registry key and value must be created as follows:
    1.  Run regedit
    2.  Create the following key:
    HKEY_LOCAL_MACHINE\Software\VERITAS\NetBackup\CurrentVersion\Config\NTIO
    3.  Under this key, create a DWORD value named "UseNTIO"
    4.  Give this a value of "0".  A value of 0 disables NTIO
  • Yasuhisa_Ishika's avatar
    Yasuhisa_Ishika
    Level 6
    14 years ago
    Have you tested backup on local drives? Have you already disabled UAC if running on Windows 2008? It is worth to try disabling NTIO as above. This will bacome default setting in next release - 7.5.
  • yanotakashi's avatar
    yanotakashi
    Level 3
    14 years ago

    Yes, I can backup local drives with Windows Server 2008 R2+NetBackup 7.1.0.3. But I could not backup network drives on the same machine.

  • yanotakashi's avatar
    yanotakashi
    Level 3
    14 years ago

    Both the master server and the client are running on Windows Server 2008 R2.

    The target network share is Isilon's, not the server's share. This is the reason why I cannot install NB client on the machine where the backup targets exists.

  • Yasuhisa_Ishika's avatar
    Yasuhisa_Ishika
    Level 6
    14 years ago

    Thank you for marking as solution, but really solved?
    If so, please post how did you fix it.