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robertngara's avatar
robertngara
Level 3
14 years ago

network protocol error (39)

I get this error when i run the command vmoprcmd -d on my media server. what could be wrong? Also the tape drives are in AVR state instead of TLD. I am running Netbackup 6.5.6. My master server is ru...
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  • Marianne's avatar
    Marianne
    14 years ago

    Do 'nbemmcmd -listhosts -verbose' on master

    and 'bpps -x' on media server.

    Is media server perhaps behind firewall? Port 1556 (PBX) open in both directions?

    Where is the robotic control? If not master, you need to ensure PBX comms (bi-directional) between media server and robot control host as well.

    Proper forward and reverse lookup of host/IP in all directions? If FQDN is used anywhere, it must be able to resolve everywhere.

    Easiest is to add /etc/hosts entries on master and media server (and robot control host) with short and FQDN, e.g

    on master:

    10.10.10.1 master master.domain loghost
    10.10.10.2 media media.domain

    on media

    10.10.10.2 media media.domain loghost
    0.10.10.1 master master.domain

     

    Add appropriate entries if robot control host is another media server.

     

robertngara's avatar
robertngara
Level 3
14 years ago

hi yasuhisa

 

its a new setup.

do you want me to run thr nbemmcmd and bpps commands on the master or media server?

here is the output of vmoprcmd on the master server:

sivls008:/usr/openv/volmgr/bin # ./vmoprcmd

                           HOST STATUS
Host Name                                  Version   Host Status
=========================================  =======   ===========
sivls008                                   656000    ACTIVE
mp2rs018                                   650000    OFFLINE
sivrs055                                   656000    ACTIVE
                                PENDING REQUESTS

                                    <NONE>
                                  DRIVE STATUS
Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type
    Host                       DrivePath                            Status
=============================================================================
IBM.ULTRIUM-TD3.000      No      No                     No        hcart3
    sivls008                   /dev/nst2                            TLD
IBM.ULTRIUM-TD3.001      No      Yes            SV0043  Yes       hcart3
    sivls008                   /dev/nst3                            ACTIVE
IBM.ULTRIUM-TD3.002      Yes     Yes    SV0034  SV0034  Yes       hcart3
    sivls008                   /dev/nst1                            ACTIVE
IBM.ULTRIUM-TD3.003      No      No                     No        hcart3
    sivls008                   /dev/nst0                            TLD
IBM.ULTRIUM-TD3.004      No      No                     No        hcart3
    sivrs055                   /dev/rmt4.1                          AVR
IBM.ULTRIUM-TD3.005      No      No                     No        hcart3
    sivrs055                   /dev/rmt7.1                          AVR
IBM.ULTRIUM-TD3.006      No      No                     No        hcart3
    sivrs055                   /dev/rmt6.1                          AVR
IBM.ULTRIUM-TD3.007      No      No                     No        hcart3
    sivrs055                   /dev/rmt5.1                          AVR
sivls008:/usr/openv/volmgr/bin #