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Rookies's avatar
Rookies
Level 4
11 years ago

New enterprise client can't connect to the existing Master Server

Hi Everyone,

I have finish installing 1 new enterprise client.

The version of installer is 7.5. Current version installed on the existing master is 7.5.0.5.

Host entries are updated for both host master (Solaris) & the new enterprise client server (Win2k8R2).

From both Master server to the new enterprise client server can ping each other.

Port 13724 & 1556 are open and can telnet to each other.

But the problem is the new enterprise client server still unable to connect to the existing master server.

The message prompt someting like this "Failed to determine the version of master server"

Besides the 2 ports what other port that need to open?

What am I missing that lead to this failure??

 

 

indecision

7.5
Backup and Recovery
Banking & Finance
Installing
NetBackup
Troubleshooting
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    11 years ago

    However I still try to figure out how to setup a SAN media server.  

    As per my post dated 2 October:

     

    A San Media Server is configured exactly the same as any other media server:

    Add SERVER (or MEDIA SERVER) entry to the master, install server software on the client, choosing Media Server option during installation, followed by creating devices for it (if tape, run Device Config Wizard on the master server and select the client/san media server) create a Storage Unit with 'on demand only' option selected (this is the only difference between full media server and san media server config), and then add a policy for this client where it's own STU is selected.

     

    There is really nothing more to it....

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  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Apologies - I thought your issue was solved?

    All policies are created on the master server. 

    Just select the Storage Unit that was added for the SAN media server.

    Storage Unit must have 'On Demand Only' selected.

  • Rookies's avatar
    Rookies
    Level 4
    11 years ago

    Thanks Marianne. How about the policy?

    Do I need to create from the SAN media server or the existing Master server for the two server?

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    However I still try to figure out how to setup a SAN media server.  

    As per my post dated 2 October:

     

    A San Media Server is configured exactly the same as any other media server:

    Add SERVER (or MEDIA SERVER) entry to the master, install server software on the client, choosing Media Server option during installation, followed by creating devices for it (if tape, run Device Config Wizard on the master server and select the client/san media server) create a Storage Unit with 'on demand only' option selected (this is the only difference between full media server and san media server config), and then add a policy for this client where it's own STU is selected.

     

    There is really nothing more to it....

  • Rookies's avatar
    Rookies
    Level 4
    11 years ago

    Its a client software. They only want to backup the entire file sytem only.

    However I still try to figure out how to setup a SAN media server.

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Enterprise Client includes all of these features:

    Snapshot Client
    SAN Media Server
    VMware backups
    Hyper-V backups
     
    What software is installed on these clients? Client or Server software?
     
    If only client backups are needed and only Client software is installed, this entire thread becomes a 'non issue', right?
     
  • Rookies's avatar
    Rookies
    Level 4
    11 years ago

    Hi Marianne,

    I have check that there are no any storage attached to the servers. I wonder why they purchase Enterprise Client Server license for the new two servers but referring to the user, they just want to add new backup for the two servers to the existing NetBackup master server and use one of the existing media servers. Then I just configure new policy for each servers...

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Yes, as per my post above - adding a SERVER through the GUI is one of the ways. Doing so will update the Master's bp.conf. NBU on master needs to be restarted to activate this new entry.

    If you want to use additional Enterprise Client features (such as Snapshot Client, FlashBackup, etc) you need to add the license key to the master as well. Otherwise, on San Media Server only.

    If San Media server will backup to robotic tape, you need to add Library Based Tape Drive license as well. If tape drives are shared, you will also need SSO license.

     

  • Rookies's avatar
    Rookies
    Level 4
    11 years ago

    Standard procedure - i mean i added the media server through nbu administration console(GUI)


    Do I need to install the Enterprise client server license on both master server and the new client server? currently i only register the license to the new client server (SAN media server).

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Last time I just installed & configured with standard procedure 

    Not sure what you mean by standard procedure.

    A San Media Server is configured exactly the same as any other media server:

    Add SERVER (or MEDIA SERVER) entry to the master, install server software on the client, choosing Media Server option during installation, followed by creating devices for it (if tape, run Device Config Wizard on the master server and select the client/san media server) create a Storage Unit with 'on demand only' option selected (this is the only difference between full media server and san media server config), and then add a policy for this client where it's own STU is selected.

    Please believe me - there is NO way you can config this W2008 client as san media server without SERVER entry on the master.

    SAN Client is different - here the normal client software is installed and the client is configured as Fiber Transport Client backing up to a Fiber Transport Media Server.


    See http://www.symantec.com/docs/TECH135896 
    What is the difference between the SAN Media Server and SAN Client features?