ORA-19511: non RMAN, but media manager or vendor specific failure, error text: Failed to process backup file <c-2057956423-20150516-0c>

Seem like an issue with the Oracle APi for NBU,

Can you try restoring the controlfile to file destination?
* restore controlfile to "/tmp/control.bak" from "c-2057956423-20150515-2b";

Can you check the dbclient at the time of failure:
(chmod 777 /usr/openv/netbackup/logs/dbclient)

Show us the error that is being reported there.

 

Is this a redirected restore?

If so, have you created altnames file(s) on the master server to allow redirected restore?

Are you starting the restore as the same user id that performed the backup?

Can you browse/list images on destination client with bplist?

To troubleshoot, you need the following log folders (as a start) under netbackup/logs :

On destination client: dbclient (777 permissions on folder).

On master: bprd (restart NBU after creating the folder).

 

dbclinet folder has full permissions i.e 777

 

when it comes to ther error in dbclient logs

 

 

20:07:30.570 [15870] <2> int_GetMMInfo: INF - Initialized Signal
20:07:30.570 [15870] <2> int_GetMMInfo: INF - support for Proxy Copy enabled
20:07:31.522 [15870] <2> logconnections: BPRD CONNECT FROM 10.200.50.70.36601 TO 10.200.50.70.13720 fd = 10
20:07:31.545 [15870] <2> int_logDateRange: INF - Start Time = 05/14/15 12:00:00
20:07:31.545 [15870] <2> int_logDateRange: INF - End Time = 05/16/15 20:07:31
20:07:31.546 [15870] <2> logconnections: BPRD CONNECT FROM 10.200.50.70.36602 TO 10.200.50.70.13720 fd = 10
20:07:32.594 [15870] <2> int_logDateRange: INF - Start Time = 05/14/15 12:00:00
20:07:32.594 [15870] <2> int_logDateRange: INF - End Time = 05/16/15 20:07:32
20:07:32.595 [15870] <2> logconnections: BPRD CONNECT FROM 10.200.50.70.36604 TO 10.200.50.70.13720 fd = 10
20:07:32.608 [15870] <16> VxBSAQueryObject: ERR - dbc_get_string() failed 135
20:07:32.608 [15870] <16> xbsa_QueryObject: ERR - VxBSAQueryObject: Failed with error:
   Server Status:  client is not validated to perform the requested operation
20:07:32.608 [15870] <16> int_StartJob: ERR - Failed to process backup file <c-2057956423-20150515-2b>

Got the same error while restoring it to temp location.!

 

RMAN> run
{
allocate channel ch1 type 'sbt_tape' parms="ENV=(NB_ORA_CLASS=AIR_ABCDB12_DB_DSTGEDV_ONLINE, NB_ORA_SERV=abcbkp02, NB_ORA_CLIENT=abcdb12)";
restore controlfile to "/tmp/control.bak" from "c-2057956423-20150515-2b";
}2> 3> 4> 5>

allocated channel: ch1
channel ch1: SID=122 device type=SBT_TAPE
channel ch1: Veritas NetBackup for Oracle - Release 7.6 (2015021210)

Starting restore at 21-MAY-15

channel ch1: restoring control file
released channel: ch1
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03002: failure of restore command at 05/21/2015 08:42:32
ORA-19870: error while restoring backup piece c-2057956423-20150515-2b
ORA-19507: failed to retrieve sequential file, handle="c-2057956423-20150515-2b", parms=""
ORA-27029: skgfrtrv: sbtrestore returned error
ORA-19511: non RMAN, but media manager or vendor specific failure, error text:
   Failed to process backup file <c-2057956423-20150515-2b>

Any possibility you can copy the entire log to dbclient.txt and upload as File attachment? We will need bprd log on the master server as well. Is the Oracle client perhaps a node in a cluster? Or multiple NICs/IPs? Or Client browse/restore disabled on Master's Client Attributes?

You have not answered questions regarding redirected restore.. . Are you restoring to same client that did original backup or to different client? Please have another look at my post of 20 May.

regarding redirected restore?

it's an alternative restore.

Are you restoring to same client that did original backup or to different client?

I'm trying to restore on to  a different server so that will be different client too.

 

If so, have you created altnames file(s) on the master server to allow redirected restore?

I'm not sure, Please help me in  checking this info?

 

Are you starting the restore as the same user id that performed the backup?

yes.

 

Can you browse/list images on destination client with bplist?

not sure again how to do this

 

On destination client: dbclient (777 permissions on folder).

Yes folder having 777 permissions

 

On master: bprd (restart NBU after creating the folder).

Don't know how to do this.

To troubleshoot, you need the following log folders (as a start) under netbackup/logs :

Please see the attached log "dbclient.txt"

 

 

NB_ORA_SERV=abcbkp02

we don't have this entry

 

Reflects the first entry in bp.conf
SERVER=abcbkp02 ---> Yes we have the entry

 

Note :- i just chaged the servername to abcbkp02 .. the original name is different.

 

 

 

Hi,

I just copied it an d attached as "dbclient.txt"

 

*We will need bprd log on the master server as well. ?

I have a small confusion here ... what is the master server..?

 

*Is the Oracle client perhaps a node in a cluster? Or multiple NICs/IPs?
Or Client browse/restore disabled on Master's Client Attributes?

+ It is not a node is a cluster.

+There *are* multiple nics.

+ Client browse restore is not disabled on Master's Client attributes.