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JAM1991's avatar
JAM1991
Level 4
11 years ago

Oracle Instance - Validation Failed

Hi,

Currently trying to register an oracle instance from within the NetBackup Administration Console.

Using OS credentials and have also inputted my Oracle Authentication details.

I select 'OK' and the validation fails with "Validation of operating system user/password failed for client".

I understand this error message relates to incorrect credentials but I have confirmed they are correct on the target client, and the same credentials are running the oracle application.

Would anyone have any suggestions in order to help me troubleshoot this issue?

Thanks in advance.

7.6
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NetBackup
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Troubleshooting

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  • Nicolai's avatar
    Nicolai
    Moderator
    11 years ago

    Could it be the account is locked ?

    Try to login using the credentials given.

  • JAM1991's avatar
    JAM1991
    Level 4
    11 years ago

    Thanks for your reply to my post, are you able to advise how I can check if the account is locked out within oracle? (Oracle is running on UNIX).

     

  • Nicolai's avatar
    Nicolai
    Moderator
    11 years ago

    What type of UNIX/Linux ?

    If you unfamiliar with UNIX then team up with the DBA or UNIX admin to verify the credentials work. Upon login you should get a command prompt. 

     

  • JAM1991's avatar
    JAM1991
    Level 4
    11 years ago

    Oracle Linux Enterprise Server 6.5, running Oracle with 3 instances.

    I have verified the credentials as they are running a live application which is currently in use.

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Curious to know if 'normal' NBU comms to and from this client is working fine.

    My guess is that the same pbx port comms will be needed as well as successful forward and reverse name lookup, as with normal backups.

    Can you confirm that bptestbpcd can successfully connect to the client?
    bptestbpcd -client <client-name> -verbose -debug

  • Nicolai's avatar
    Nicolai
    Moderator
    11 years ago

    Did you get a command prompt ?

    The use should be ora<SID> user and member of the dba group.

  • JAM1991's avatar
    JAM1991
    Level 4
    11 years ago

    How and where from; do I need to run the command "bptestbpcd -client <client-name> -verbose -debug" ?

    Thanks

  • JAM1991's avatar
    JAM1991
    Level 4
    11 years ago

    The client in question is backing up successfully under another policy, which is setup as a "Standard" policy type and set to ALL_LOCAL_DRIVES. The backup has completed succesfully, which I guess proves NBU comms is working correctly?

  • Nicolai's avatar
    Nicolai
    Moderator
    11 years ago

    From either the master or media server.

    Open a command prompt (run as administrator on Windows) and run the command Marianne has show in directory where the command is located.

    See this tech note : http://www.symantec.com/docs/TECH42657

    JAM1991 - Don't get me wrong. But I look like you need some basic Netbackup training fist before you jump at Oracle backups. While backup with Oracle Intelligent Policies are easy to configure you will be completely lost when the Oracle details pop out like recover catalogs, TNS admins etc. Just remember no world champ ever dropped from the sky :-)