Forum Discussion

mantu2a's avatar
mantu2a
Level 3
11 years ago

Backups failing with EC811

Hi All, ORA backups fare failing with EC811.Need help on this. failed to communicate with resource requester  (811) I am providing a few logs BPCD logs from the cclient/media,they are the sam...
  • Marianne's avatar
    11 years ago

     Server access denied

    csprd130g.sldc.sbc.com is not a media server either

     

    A couple of lines above this you will see this error as well, right?

    csprd130g.sldc.sbc.com is not a master server 

    You are missing

    SERVER = csprd130g.sldc.sbc.com 

    in the first line of bp.conf on the Media/client

    If you decide to work with FQDN, you need to use it everywhere - in hosts files, in bp.conf, etc.
    csprd130g.sldc.sbc.com != csprd130g or any other variation of hostnames.
     

    dbclient tells us that the master does not recognize the client as a server:

    server exited with status 37: operation requested by an invalid server

    Check bp.conf and /etc/hosts entries on the master server.
    NBU daemons need to be restarted on the master when SERVER or MEDIA_SERVER entries are added to bp.conf.

    Verify hostname lookup between master as media server:

    On master:
    bpclntcmd -hn 
    cipk104-ebr.sldc.sbc.com
    bpclntcmd -ip <media-IP>

    On Media/client:
    bpclntcmd -self

    bpclntcmd -hn csprd130.sldc.sbc.com
    bpclntcmd -ip <master-IP>
    bpclntcmd -pn

     

    Herewith my own experience with status 811:

    https://www-secure.symantec.com/connect/forums/811-error-new-media-server#comment-5590721

    https://www-secure.symantec.com/connect/forums/netbackup-655-media-server-problems#comment-3702681