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HowardYu's avatar
HowardYu
Level 4
10 years ago

NBU 7.5 has a drive control down problem

Dear all, My system is windows 2008 R2. NBU is 7.5. Library is SuperLoader 3. In the beginning, the drive control is normal, however, after processing backup about 5 minutes, the drive control ...
  • INT_RND's avatar
    10 years ago

    The easiest way to diagnose tape hardware is by using the diagnostic utilities supplied by your tape hardware manufacturer. This information will be required to open a support ticket with your hardware supplier.

    Here is the troubleshooting guide provided by Symantec. These diagnostics may not be accepted as valid evidence by your hardware supplier:

    http://www.symantec.com/business/support/index?page=content&id=TECH169477