Robotic library is down on server, Media Server

its looking like an libraary issue..

if you have webconsole access to the library please check in the there if it is showing any alerts...

if not try to check the robot functionlaty from the webconsole by mounthing the tapes into drive.

you may need to check with library vendor.

reboot of library also worth trying...

I am wondering about your screenshot showing 'I/O device error' when you ran scan command. 

Have you done anything to fix this? Like rebooting the robot and the server?
Is scan output now showing correct robot and drive output?

Did you complete the device wizard config? Including restart of NBU Device Manager?

Please show us config and status after device wizard has completed (including restart):

tpconfig -l 

vmoprcmd -d

Agree with Marianne above. Scan is nothing to do with NetBackup, so if you get I/O errors there is a problem at hardware/connectivity/OS level.

The device may very well be there, but it is not possible to perform any operation.

Check the robot, I bet some red LED is flashing in the service required panel.

• Check robot path for obstructions
• Check the robot is fully initialized (door opened ?)

Hello All,

We had a call with hardware vendor, and got replace the SAS cable and now the issue was fixed, thanks for your support and suggestions.