status 58 error

Question

Hi all I am working on a status 58 error

1)here client is Linux server with 7.5 version of the netbackup and master is also a linux server with 7.6 version

2)I ran this command from master ./bptestbpcd -client axxxxxx-f&nbsp; it doesn't return anything

3)I ran this command ./bpclntcmd -pn from client it doesn't return&nbsp; anything

4)I tried to telnet 1556 and 13724 to master the ports are open&nbsp;

5)the client is able to resolve the master's hostname and ip

6)I see that all the necessary daemons are running both on client and master

can anyone suggest me what is the issue or what can be done further

marianne · Accepted Answer

If you cannot telnet or ping the client from the master, you have a network issue. 
These are proof that this is not a NBU problem.

Talk to your network team.

lifelive · Answer

Please post the o/p from master

1) ping &lt;client name&gt;

2) telnet &lt;client name&gt; 1556

3) bptestbpcd -debug -verbose -client &lt;client name&gt;

From client

1) ping &lt;master&gt;

2) bpclntcmd -pn

3) netstat -an

shaf · Answer

hi

--&gt; check on client&nbsp;

/etc/services - make sure netbackup ports are not assigned to other services

--&gt;and check the required interface on client in bp.conf file.

shaf · Answer

please run this

looks like some hostname or dns issue

--&gt;bpclntcmd -self on client

--&gt;bpclntcmd -hn &lt;master server&gt; on client

--&gt;bpclntcmd -ip &lt;master server&gt; on client

&nbsp;

nmour92 · Answer

ran bpclntcmd -hn and bpclntcmd -ip on client and client is able to resolve the master name and ip

will_restore · Answer

https://www.veritas.com/support/en_US/article.000037729

Troubleshooting procedures for Status 58 errors.

( use the link above )

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