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JHeaton's avatar
JHeaton
Level 6
14 years ago

Status 59 for a Novell client

NBU - 7.1 Capacity

Client - 6.5.2 on Netware

 

I know the basics of troubleshooting this, but I need to know where on a Netware client the log file would be, showing what the client sees as the server name coming in.  Once I have that, I can add that name in the bp.ini file.

 

Can anyone help?

 

As always, all help is greatly appreciated.

7.1.x and Earlier
Backup and Recovery
NetBackup
Troubleshooting
  • Marianne's avatar
    Marianne
    14 years ago

    Please ask the "the person setting this up" to share bp.ini

    *** EDIT ****

    I found the following on a novell forum:

    http://forums.novell.com/novell-product-support-forums/netware/netware-5x/nw5-storage-media/177587-backupexec-novell-problems.html

    (The problem was actually with NBU and not BE)

    > Fixed it... add a resolv.cfg in sys:etc. it should look like this:
    >
    > domain domain.com
    > nameserver <ip of nameserver>
    > nameserver <ip of nameserver>
    >
    > once you do this, down and reload the server.

    also: I found that you have to add an entry for your backup server in
    sys:/etc/hosts.

    looks like this:
    <ip of backup server> [FQDN of backup server] [name of server]
    ex:
    152.32.22.154 netbackup.somewhere.com netbackup

    down, reload server and everything should be ok!

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  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    NBU for NetWare Client Administrator's Guide : http://www.symantec.com/docs/TECH52827

    p.53:

    Using log files
    During installation of the NetWare Client, log folders are created in the SYS:\VERITAS\NBUCLT\NETBACK\LOGS directory. NetBackup will generate troubleshooting logs and place these logs in the following folders:

    BPCD
    Log files in this folder have information useful for troubleshooting communications between your NetBackup client and the NetBackup server. Log files are in the format mmddyy.log.

  • JHeaton's avatar
    JHeaton
    Level 6
    14 years ago

    Thanks Marianne,

     

    Here's the entry from the log file:

    13:06:37: [2212.2217] <2> bpcd_vnetd_connection_listener: Caught a vnetd connection attempt (11) port 13724.
    13:06:37: [2212.2217] <2> bpcd_vnetd_connection_listener: sent old version flag.
    13:06:38: [2212.2423] <2> bpcd::bpcd_accepted_state: BPCD - Starting process
    13:06:42: [2212.2423] <16> dtcp_peervalidate: TCP - failure: gethostbyname(dfgbkup1.geo.dfg.ca.gov) (TCP 1: Unknown error)
    13:06:42: [2212.2423] <4> bpcd::bpcd_validate_state: INF - attempt to validate server as dfgbkup1.geo.dfg.ca.gov (err = 1)
    13:06:42: [2212.2423] <16> bpcd::bpcd_validate_state: ERR - remote host is not a valid server
    13:06:42: [2212.2423] <2> bpcd::bpcd_exit: FTL - BPCD EXIT STATUS 46
    13:06:42: [2212.2423] <2> bpcd::bpcd_exit: BPCD - EXIT - status = 46
    13:06:42: [2212.2423] <2> bpcd::bpcd_shutdown_state: BPCD - Finished process

     

    I've not seen the "ERR - remote host is not a valid server" before.  I spoke with the person setting this up, and he said he put the dfgbkup1.geo.dfg.ca.gov in the bp.ini as the master server, I've verified a forward and reverse lookup entry for the server in his DNS.  I'm not sure what to check next.
     

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    Please ask the "the person setting this up" to share bp.ini

    *** EDIT ****

    I found the following on a novell forum:

    http://forums.novell.com/novell-product-support-forums/netware/netware-5x/nw5-storage-media/177587-backupexec-novell-problems.html

    (The problem was actually with NBU and not BE)

    > Fixed it... add a resolv.cfg in sys:etc. it should look like this:
    >
    > domain domain.com
    > nameserver <ip of nameserver>
    > nameserver <ip of nameserver>
    >
    > once you do this, down and reload the server.

    also: I found that you have to add an entry for your backup server in
    sys:/etc/hosts.

    looks like this:
    <ip of backup server> [FQDN of backup server] [name of server]
    ex:
    152.32.22.154 netbackup.somewhere.com netbackup

    down, reload server and everything should be ok!

  • JHeaton's avatar
    JHeaton
    Level 6
    14 years ago

    Wow.... gotta love Novell.

     

    Thanks soo much for your research Marianne.  I can't seem to find anything today.  I'll pass on the info, and let you guys know how it goes.

  • EmilianoCaruso's avatar
    EmilianoCaruso
    Level 4
    14 years ago

    Hi all I have the same problem but I put the entry on etc/hosts on Netware and Master/media server but don't work

    I put the Required Interface and have the same problem

     

    Any Idea???

     

    TKS

     

    Emiliano

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    Check you bpcd log file. Ensure that the hostname resolved by the client is listed as a SERVER on the client.

  • V4's avatar
    V4
    Level 6
    14 years ago

    I faced the same error on AIX platform..

    Just mistaken while updating host entries.. instead of hostname i put fqdn fo master server which cause this issue... 

     

    Check if host entries matches with your bp.conf if it mismatches that also causes connectivity issue...

    Also try to execute bpclntcmd from client to check client is able to resolve master server and vice-versa

    Cheers

    Vaibhav

  • EmilianoCaruso's avatar
    EmilianoCaruso
    Level 4
    14 years ago

    I reboot the client and the comunication with Media Server and client work fine

     

    King for all

     

    Emiliano