Status Code 85 on 1st Phase of import
Hi all,
I'm getting status code 85 on running the 1st Phase of import....
Environment:
Master Server:
HARDWARE SOLARIS 10
VERSION NetBackup 7.1.0.3
Media Server:
HARDWARE LINUX_RH_X86 (RHEL 5.5 (Tikanga)
VERSION NetBackup 7.1.0.1
-Tape and drive density are same (HCART3)
-Tapes are encrypted with ORACLE KMS
-1st Phase of import fails with status code 85
BPTM TRACE :
11:43:45.221 [13518] <2> resourcesAvailable: m_allocationSeq.length() == 1
11:43:45.221 [13518] <2> resourcesAvailable: thisAllocation->mdar.Bsr.BptmStrings.length() == 7
11:43:45.221 [13518] <2> resourcesAvailable: MEDIADB 1 19089311 A000000 4020550 ------ 6 0 0 0 0 0 0 0 -1 1 0 0 0 0 0 0
11:43:45.221 [13518] <2> resourcesAvailable: VOLUME 1 A000000 4020550 A000000 NetBackup *NULL* *NULL* 6 8 18 13 0 \{00000000-0000-0000-0000-000000000000\} 0
11:43:45.221 [13518] <2> resourcesAvailable: DRIVE 3 TLD-018-2 2003192 1310268100 /dev/nst0 -1 -1 -1 -1 -1 -1 -1 -1 *NULL* *NULL* *NULL* *NULL* 1 16 0 1 0 0
11:43:45.221 [13518] <2> resourcesAvailable: STORAGE 1 *NULL* 0 0 0 0 0 0 test-media-01-b test-media-01-b *NULL*
11:43:45.221 [13518] <2> resourcesAvailable: DISKGROUP 0 6 *NULL* 6 *NULL* 6 *NULL*
11:43:45.221 [13518] <2> resourcesAvailable: DISKVOLUME 0 6 *NULL* 6 *NULL* 0
11:43:45.221 [13518] <2> resourcesAvailable: DISKMOUNTPOINT 0 6 *NULL*
11:43:45.222 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: 10.179.123.250
11:43:45.222 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:43:45.224 [13518] <2> packageInitialResourceRequestResult: totalNumberOfAllocations == 1
11:43:45.224 [13518] <2> packageInitialResourceRequestResult: m_allocationSeq.length=1
11:43:45.224 [13518] <2> packageInitialResourceRequestResult: found MediaAllocation : reqNum == 0
11:43:45.224 [13518] <2> packageInitialResourceRequestResult: \tab matched MediaAllocation to a initialMediaSelect
11:43:45.224 [13518] <2> packageInitialResourceRequestResult: retVal =\tab 0
11:43:45.224 [13518] <2> RequestInitialResources: retVal = 0\tab emmStatus = 0
11:43:45.224 [13518] <2> RequestInitialResources: returning
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: packaging bptm string [MEDIADB 1 19089311 A000000 4020550 ------ 6 0 0 0 0 0 0 0 -1 1 0 0 0 0 0 0], length 73
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: packaging bptm string [VOLUME 1 A000000 4020550 A000000 NetBackup *NULL* *NULL* 6 8 18 13 0 \{00000000-0000-0000-0000-000000000000\} 0], length 107
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: packaging bptm string [DRIVE 3 TLD-018-2 2003192 1310268100 /dev/nst0 -1 -1 -1 -1 -1 -1 -1 -1 *NULL* *NULL* *NULL* *NULL* 1 16 0 1 0 0], length 111
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: packaging bptm string [STORAGE 1 *NULL* 0 0 0 0 0 0 test-media-01-b test-media-01-b *NULL*], length 73
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: packaging bptm string [DISKGROUP 0 6 *NULL* 6 *NULL* 6 *NULL*], length 38
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: packaging bptm string [DISKVOLUME 0 6 *NULL* 6 *NULL* 0], length 32
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: packaging bptm string [DISKMOUNTPOINT 0 6 *NULL*], length 25
11:43:45.225 [13518] <2> populateBptmOpaqueStrings: retVal = 0
11:43:45.225 [13518] <2> parse_resource_strings: MEDIADB 1 19089311 A000000 4020550 ------ 6 0 0 0 0 0 0 0 -1 1 0 0 0 0 0 0
11:43:45.225 [13518] <2> parse_resource_strings: Parsed message type 15, version 1, 21 parameters
11:43:45.225 [13518] <2> parse_resource_strings: VOLUME 1 A000000 4020550 A000000 NetBackup *NULL* *NULL* 6 8 18 13 0 \{00000000-0000-0000-0000-000000000000\} 0
11:43:45.225 [13518] <2> parse_resource_strings: Parsed message type 16, version 1, 14 parameters
11:43:45.225 [13518] <2> parse_resource_strings: DRIVE 3 TLD-018-2 2003192 1310268100 /dev/nst0 -1 -1 -1 -1 -1 -1 -1 -1 *NULL* *NULL* *NULL* *NULL* 1 16 0 1 0 0
11:43:45.225 [13518] <2> parse_resource_strings: Parsed message type 17, version 3, 23 parameters
11:43:45.225 [13518] <2> parse_resource_strings: STORAGE 1 *NULL* 0 0 0 0 0 0 test-media-01-b test-media-01-b *NULL*
11:43:45.225 [13518] <2> parse_resource_strings: Parsed message type 18, version 1, 11 parameters
11:43:45.225 [13518] <2> parse_resource_strings: DISKGROUP 0 6 *NULL* 6 *NULL* 6 *NULL*
11:43:45.225 [13518] <2> parse_resource_strings: Parsed message type 21, version 0, 7 parameters
11:43:45.225 [13518] <2> parse_resource_strings: DISKVOLUME 0 6 *NULL* 6 *NULL* 0
11:43:45.225 [13518] <2> parse_resource_strings: Parsed message type 22, version 0, 6 parameters
11:43:45.225 [13518] <2> parse_resource_strings: DISKMOUNTPOINT 0 6 *NULL*
11:43:45.225 [13518] <2> parse_resource_strings: Parsed message type 23, version 0, 3 parameters
11:43:45.225 [13518] <2> nbjm_media_request: Job control returned to BPTM
11:43:45.225 [13518] <2> drivename_open: Called with Create 1, file TLD-018-2
11:43:45.225 [13518] <2> drivename_lock: lock established
11:43:45.225 [13518] <2> drivename_write: Called with mode 3
11:43:45.226 [13518] <2> mount_open_media: Waiting for mount of media id A000000 (copy 1) on server test-media-01-b.
11:43:45.226 [13518] <2> set_job_details: Tfile (3961243): LOG 1346841825 4 bptm 13518 Waiting for mount of media id A000000 (copy 1) on server test-media-01-b.
11:43:45.226 [13518] <2> set_job_details: Tfile (3961243): PROCESS 1346841825 13518 bptm
11:43:45.226 [13518] <2> set_job_details: Tfile (3961243): MOUNTING 1346841825 A000000
11:43:45.226 [13518] <2> set_job_details: Tfile (3961243): LOG 1346841825 4 bptm 13518 INF - Waiting for mount of media id A000000 on server test-media-01-b for reading.
11:43:45.226 [13518] <4> create_tpreq_file: symlink to path /dev/nst0
11:43:45.228 [13518] <2> manage_drive_before_load: SCSI RESERVE
11:43:45.229 [13518] <2> manage_drive_before_load: report_attr, fl1 0x00000001, fl2 0x00000000
11:43:45.229 [13518] <4> expandpath: /usr/openv/netbackup/db/media/tpreq/drive_TLD-018-2
11:43:46.192 [13518] <2> tapelib: wait_for_ltid, Mount, timeout 0
11:44:12.775 [13561] <2> bptm: INITIATING (VERBOSE = 5): -rptdrv -jobid -1342211437 -jm
11:44:12.775 [13561] <2> bptm: PORT_STATUS = 0x00000000
11:44:12.775 [13561] <2> drivename_open: Called with Create 0, file TLD-018-2
11:44:12.775 [13561] <2> drivename_checklock: Called
11:44:12.775 [13561] <2> drivename_checklock: PID 13518 has lock
11:44:12.775 [13561] <2> report_drives: DRIVE = TLD-018-2 LOCK = TRUE CURTIME = 1346841852
11:44:12.775 [13561] <2> report_drives: MODE = 3
11:44:12.775 [13561] <2> report_drives: TIME = 1346841825
11:44:12.775 [13561] <2> report_drives: MASTER = test-master-01
11:44:12.775 [13561] <2> report_drives: SR_KEY = 0 1
11:44:12.775 [13561] <2> report_drives: PATH = /dev/nst0
11:44:12.775 [13561] <2> report_drives: MEDIA = A000000
11:44:12.775 [13561] <2> report_drives: REQID = 3961243
11:44:12.775 [13561] <2> report_drives: ALOCID = 19089311
11:44:12.775 [13561] <2> report_drives: RBID = \{570D13BC-F746-11E1-8EA6-001517006EBE\}
11:44:12.775 [13561] <2> report_drives: PID = 13518
11:44:12.775 [13561] <2> report_drives: FILE = /usr/openv/netbackup/db/media/tpreq/drive_TLD-018-2
11:44:12.775 [13561] <2> main: Sending [EXIT STATUS 0] to NBJM
11:44:12.775 [13561] <2> bptm: EXITING with status 0 <----------
11:44:31.705 [13518] <2> io_open: SCSI RESERVE
11:44:31.720 [13518] <2> manage_drive_attributes: report_attr, fl1 0x00030049, fl2 0x0000000c
11:44:31.720 [13518] <2> manage_drive_attributes: Reported medium manufacturer [HP], sn [2130848259]
11:44:31.720 [13518] <2> manage_drive_attributes: Host Attributes: Vendor [SYMANTEC], Name [NetBackup BPTM], Version [6.5]
11:44:31.720 [13518] <2> manage_drive_attributes: DateLabeled [201206040915], Barcode [A000000], Owninghost [gbin5005]
11:44:31.720 [13518] <2> manage_drive_attributes: MediaPool [testpool], MediaLabel [MEDIA=A000000;]
11:44:31.727 [13518] <2> manage_drive_attributes: encryption status: nexus scope 1, key scope 1
11:44:31.727 [13518] <2> manage_drive_attributes: encryp mode 0x0, decryp mode 0x0, algorithm index 1, key instance 271
11:44:31.731 [13518] <2> io_open: file /usr/openv/netbackup/db/media/tpreq/drive_TLD-018-2 successfully opened (mode 0)
11:44:31.731 [13518] <2> set_job_details: Tfile (3961243): MOUNTED 1346841871 A000000
11:44:31.731 [13518] <2> load_media: media id A000000 mounted on drive index 31
11:44:31.732 [13518] <2> io_read_media_header: drive index 31, reading media header, buflen = 65536, buff = 0x0xc811680, copy 1
11:44:31.732 [13518] <2> io_ioctl: command (6)MTREW 1 0x0 from (bptm.c.8177) on drive index 31
11:44:31.829 [13518] <2> set_job_details: Tfile (3961243): LOG 1346841871 16 bptm 13518 read error on media id A000000, drive index 31, reading header block, Input/output error
11:44:31.829 [13518] <2> ConnectionCache::connectAndCache: Acquiring new connection for host test-master-01, query type 1
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: test-master-01
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: localhost
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: test-master-01
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: test-master-01
11:44:31.829 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: veritas_pbx
11:44:31.829 [13518] <2> vnet_sortaddrs: ../../libvlibs/vnet_addrinfo.c.4037: 0: sorted addrs:: 1 0x00000001
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: 10.179.123.250
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:31.830 [13518] <2> get_pref_netconnection: ../../libvlibs/vnet_addrinfo.c.4893: 0: using interface : ANY
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: test-master-01
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: vnetd
11:44:31.830 [13518] <2> vnet_sortaddrs: ../../libvlibs/vnet_addrinfo.c.4037: 0: sorted addrs:: 1 0x00000001
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: 10.179.123.250
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:31.830 [13518] <2> get_pref_netconnection: ../../libvlibs/vnet_addrinfo.c.4893: 0: using interface : ANY
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: test-master-01
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: bpdbm
11:44:31.830 [13518] <2> vnet_sortaddrs: ../../libvlibs/vnet_addrinfo.c.4037: 0: sorted addrs:: 1 0x00000001
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: 10.179.123.250
11:44:31.830 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:31.830 [13518] <2> get_pref_netconnection: ../../libvlibs/vnet_addrinfo.c.4893: 0: using interface : ANY
11:44:31.830 [13518] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1200: 0: connect in progress: 1 0x00000001
11:44:31.833 [13518] <2> vnet_pbxConnect: pbxConnectEx Succeeded
11:44:31.834 [13518] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1784: 0: via PBX: bpdbm CONNECT FROM 10.179.123.251.36428 TO 10.179.123.250.1556 fd = 19
11:44:31.834 [13518] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1367: 0: connect: async CONNECT FROM 10.179.123.251.36428 TO 10.179.123.250.1556 fd = 19
11:44:31.834 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: test-master-01
11:44:31.834 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:31.834 [13518] <2> logconnections: BPDBM CONNECT FROM 10.179.123.251.36428 TO 10.179.123.250.1556 fd = 19
11:44:31.834 [13518] <2> vnet_check_vxss_client_magic_with_info: ../../libvlibs/vnet_vxss_helper.c.871: 0: Ignoring VxSS authentication: 2 0x00000002
11:44:31.874 [13518] <2> db_end: Need to collect reply
11:44:32.107 [13518] <16> io_read_media_header: read error on media id A000000, drive index 31, reading header block, Input/output error
11:44:32.107 [13518] <2> check_error_history: just tpunmount: called from bptm line 2404, EXIT_Status = 85
11:44:32.107 [13518] <2> io_close: closing /usr/openv/netbackup/db/media/tpreq/drive_TLD-018-2, from bptm.c.16250
11:44:32.107 [13518] <2> drivename_write: Called with mode 1
11:44:32.107 [13518] <2> drivename_unlock: unlocked
11:44:32.107 [13518] <2> drivename_close: Called for file TLD-018-2
11:44:32.107 [13518] <2> tpunmount: NOP: MEDIA_DONE 0 3961243 0 A000000 4020550 0 \{570D13BC-F746-11E1-8EA6-001517006EBE\}
11:44:32.107 [13518] <2> bptm: Calling tpunmount for media A000000
11:44:32.107 [13518] <2> send_MDS_msg: MEDIA_DONE 0 3961243 0 A000000 4020550 0 \{570D13BC-F746-11E1-8EA6-001517006EBE\}
11:44:32.107 [13518] <2> JobInst::sendIrmMsg: starting
11:44:32.107 [13518] <2> packageBptmResourceDoneMsg: msg (MEDIA_DONE 0 3961243 0 A000000 4020550 0 \{570D13BC-F746-11E1-8EA6-001517006EBE\})
11:44:32.107 [13518] <2> packageBptmResourceDoneMsg: keyword MEDIA_DONE version 0 jobid 3961243 copyNum 0 mediaId A000000 mediaKey 4020550 unloadDelay 0 allocId \{570D13BC-F746-11E1-8EA6-001517006EBE\}
11:44:32.107 [13518] <2> packageBptmResourceDoneMsg: returns 0
11:44:32.107 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: 10.179.123.250
11:44:32.107 [13518] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
11:44:32.123 [13518] <2> JobInst::sendIrmMsg: returning
11:44:32.123 [13518] <2> bptm: EXITING with status 85 <----------
11:44:32.123 [13518] <2> set_job_details: Tfile (3961243): LOG 1346841872 4 bptm 13518 EXITING with status 85 <----------
11:44:36.023 [14264] <2> bptm: INITIATING (VERBOSE = 5): -unload -dn TLD-018-2 -dp /dev/nst0 -dk 2003192 -m A000000 -mk 4020550 -mds 24 -alocid 19089311 -jobid -1342211438 -jm
11:44:36.023 [14264] <2> bptm: PORT_STATUS = 0x00000000
11:44:36.023 [14264] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2926: 0: name2 is empty: 0 0x00000000
11:44:36.023 [14264] <4> bptm: emmserver_name = test-master-01
11:44:36.023 [14264] <4> bptm: emmserver_port = 1556
------------------------
In any encryption 1st phase of import should complete ...
Any Suggestions ..........
Thanks in Advance
Spoke to Symantec Support they informed that Oracle KMS is not supported with NetBackup :(
Thanks to all for providing suggestion