Forum Discussion

philalbert's avatar
philalbert
Level 4
4 years ago

Support ticket without support contract

Hi,

Is it possible to open a support ticket without having a support contract?

Can I pay for the ticket and have the issue resolved?

Thanks

  • I seriously doubt that you will be able to open a Support call.

    The Dispatch team firstly check for eligibility before a case can be opened.

3 Replies

  • I seriously doubt that you will be able to open a Support call.

    The Dispatch team firstly check for eligibility before a case can be opened.

    • philalbert's avatar
      philalbert
      Level 4

      I confirmed with support that they do not do pay as needed support ticket.

      Thanks Marianne

  • I'm trying to imagine having to pay T&M for some of the issues I've opened tickets for previously - it's not always a pretty picture. =)