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markdavies1978's avatar
markdavies1978
Level 5
15 years ago

the restore failed to recover the requested files(5)

Hi all,

I have just had a server failure & need to restore data to another Win 2003 Server & I'm receiving the following status with an incomple job:

"the restore failed to recover the requested files(5)"

Below is the contents of the detailed ststus:

22/06/2010 17:19:29 - end reading; read time: 00:00:07
22/06/2010 17:19:30 - restored image alicosan2_1276380434 - (tar did not find all the files to be restored(185)); restore time 00:01:39
22/06/2010 17:19:30 - Warning bprd(pid=6704) Restore must be resumed prior to first image expiration on 12/06/2011 23:07:14
22/06/2010 17:19:30 - end Restore; elapsed time: 00:01:44
the restore failed to recover the requested files(5)

Any ideas?

I have tried restoring direct to the Master server & to another server,

It restores some folders which is odd.

Help me!

Thanks.
7.1.x and Earlier
Backup and Recovery
NetBackup
Restore
  • markdavies1978's avatar
    markdavies1978
    15 years ago
    It transpires that it was an incorrectly set pass phrase set via the BPKEYUTIL when this specific policy was set by someone before my time over 2 years ago.

    Fortuently I managed to tak a wild stab in the dark & set the key on my Master Server & as I type data is being restored.

    Thanks for everyones input & I hope no one else encounters this issue.

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  • David_McMullin's avatar
    David_McMullin
    Level 6
    15 years ago
    If you have a lot of files, extend the timeout - I have had restores miss files because the restore started before it completed determining what to restore....

  • Marianne's avatar
    Marianne
    Level 6
    15 years ago
    David, If the problem is with encryption then timeouts won't make a difference.

    Mark, I actually shouldn't have posted the TN that I found - the only common factor is "Unexpected EOF in tar file" caused by unreadable encrypted data. Doing a verify on the media should confirm this.
    Not sure what your options are - I don't have any real life experience with encryption (helped twice to do a config but never involved with a restore).
    Maybe open a support call?
  • markdavies1978's avatar
    markdavies1978
    Level 5
    15 years ago
    It transpires that it was an incorrectly set pass phrase set via the BPKEYUTIL when this specific policy was set by someone before my time over 2 years ago.

    Fortuently I managed to tak a wild stab in the dark & set the key on my Master Server & as I type data is being restored.

    Thanks for everyones input & I hope no one else encounters this issue.
  • Marianne's avatar
    Marianne
    Level 6
    15 years ago

    Thanks for the feedback Mark. I have marked your post as solution.