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sri_vani's avatar
sri_vani
Level 6
12 years ago

unable to backup particular folder

we have couple of WAN backups in my environment.I have enabled multi streaming.usually it runs quite long time but completes with in schedule/some times after manual re run. But from last one week ...
  • Marianne's avatar
    12 years ago

    All we can see in the log is a break in network connection:

     4:51:54.533 PM: [908.5244] <2> tar_base::V_vTarMsgM: DIR - 316 132540 45811565 31 16832 root root 0 1348644992 1315517488 1315517487 /F/u1/s9014079/New Restore PST/
    4:55:02.895 PM: [908.5244] <16> dtcp_write: TCP - failure: send socket (1848) (TCP 10054: Connection reset by peer)
    4:55:02.895 PM: [908.5244] <16> dtcp_write: TCP - failure: attempted to send 1 bytes
    (Lots of these 2 lines......)
    4:59:16.648 PM: [908.5244] <2> tar_base::V_vTarMsgW: FTL - tar file write error (40)
    4:59:16.664 PM: [908.5244] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 14: file write failed
     
    Have a look at troubleshooting steps listed for Status 14:
     
    ■ On Windows systems, the client bpbkar log may contain a 10054 Connection
    Reset Error (usually indicates a hardware error). Somewhere between the
    NetBackup client and server, the connection was reset. When NetBackup
    receives this error, it cannot continue the backup. This error has been attributed
    to the following:
    ■ A hiccup in the network.
    ■ A bad network interface card on a NetBackup client.
    ■ A bad network interface card on the NetBackup server.
    ■ Faulty routers.
    ■ Any other applications that interfere with NetBackup connections.

     

    You may want to upgrade to NBU 7.5 and read up on the new Wan Resilient feature.

    See this White Paper: http://www.symantec.com/docs/TECH183552

    Prior to NetBackup 7.5 release, any disconnection in network over WAN environment will cause backups to fail.
    ...

     NetBackup 7.5 includes a feature, Resilient Network, which will help data transfers over a WAN environment by becoming resilient to WAN interruptions.

    Refer attached document for more details.