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Olivier30's avatar
Olivier30
Level 4
11 years ago

Unable to restore AD user object

Hi

i have a 5230 appliance version 2.6.0.2

Nebackup 7.6.0.2 on my client

My policy of backup for DC is very simple

dc1, dc2 , already full backup with granalarity activated

backup are worked fine with no error no warning

on my DC , client is 7.6.0.2, nfs client activated, Microsoft patch ok

All prerequisite og admin gui vol1 For windows are set up

 

when i want restore an user account, my job come incomplete with this log:

27/06/2014 11:00:47 - begin Restore
27/06/2014 11:00:48 - requesting resource @aaaaf
27/06/2014 11:00:48 - granted resource MediaID=@aaaaf;DiskVolume=PureDiskVolume;DiskPool=dp_disk_lrcnetbackup;Path=PureDiskVolume;StorageServer=lrcnetbackup;MediaServer=lrcnetbackup
27/06/2014 11:01:01 - restoring image lrc-ad1.cg2a.org_1403853876
27/06/2014 11:01:01 - requesting resource @aaaaf
27/06/2014 11:01:01 - granted resource MediaID=@aaaaf;DiskVolume=PureDiskVolume;DiskPool=dp_disk_lrcnetbackup;Path=PureDiskVolume;StorageServer=lrcnetbackup;MediaServer=lrcnetbackup
27/06/2014 11:01:01 - Info bprd(pid=179315) Restoring from copy 1 of image created Fri Jun 27 09:24:36 2014 from policy SLP_AD_LRC
27/06/2014 11:01:01 - Info bprd(pid=179315) Granular restore has started, this may take a while....   
27/06/2014 11:01:02 - Info bpbrm(pid=179358) lrc-ad1.cg2a.org is the host to restore to     
27/06/2014 11:01:02 - Info bpbrm(pid=179358) reading file list for client       
27/06/2014 11:01:03 - connecting
27/06/2014 11:01:03 - Info bpbrm(pid=179358) start nbfsd on client        
27/06/2014 11:01:04 - Info bpbrm(pid=179358) start nbgre on client        
27/06/2014 11:01:04 - Error bpbrm(pid=179358) client lrc-ad1.cg2a.org didn't start        
27/06/2014 11:01:04 - Info tar(pid=0) done. status: 49: client did not start     
27/06/2014 11:01:04 - restored image lrc-ad1.cg2a.org_1403853876 - (client did not start(49)); restore time 0:00:03
27/06/2014 11:01:04 - Error bpbrm(pid=179358) client restore EXIT STATUS 49: client did not start   
27/06/2014 11:01:05 - end Restore; elapsed time: 0:00:18
MS-Windows policy restore error(2808)

 

Any idea please

Thanks for all response

7.6
Agents
Backup and Recovery
Error messages
NetBackup
Restore
Windows Server (2003-2008)

24 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Have you created log folders on the client?

    You wil need ncfgre (the log for nbgre.exe), nbfsd, bpcd and tar logs.

    If not, please create these folders on the client under netbackup\logs.

    After next failure, copy client logs to .txt files (e.g. tar.txt) and upload as File attachments.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    Are the NFS services running on the client - especially the portmap service

    You may need to run: sc config portmap start=auto and then: sc start portmap

     

  • Olivier30's avatar
    Olivier30
    Level 4
    11 years ago

    For information, we have 4 dc and restore task failed on more DC

    i join all log of client after a restore task failure

    thank for your help

     

  • Olivier30's avatar
    Olivier30
    Level 4
    11 years ago

    I have check if information of client is correct on appliance

    maintenance-!> bpclntcmd -hn lrc-ad1
    host lrc-ad1: lrc-ad1.yyyy.org at 172.28.x.x
    aliases:     lrc-ad1.yyyy.org     lrc-ad1     172.28.x.x

     

    All informations are correct

     

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    Where are you doing this restore from? The log says access denied:

    ><StatusMsg NBUStatus="46" Severity="2" VXULoid="137" VXULtid="114"><P pos="0">LRC-AD1.cg2a.org</P><P pos="1">172.28.3.243</P><P pos="2">LRC-AD1.cg2a.org</P><P pos="3">172.28.3.243</P><MsgString>Request&#32;from&#32;host&#32;LRC-AD1.cg2a.org&#32;(172.28.3.243)&#32;to&#32;host&#32;LRC-AD1.cg2a.org&#32;(172.28.3.243)&#32;is&#32;not&#32;allowed&#32;access.</MsgString><StatusMsg NBUStatus="46" Severity="0" VXULoid="137" VXULtid="115"><P pos="0">LRC-AD1.cg2a.org</P><P pos="1">172.28.3.243</P><P pos="2">lrc-ad1.cg2a.org</P><MsgString>Host&#32;LRC-AD1.cg2a.org&#32;(172.28.3.243)&#32;is&#32;not&#32;an&#32;authorized&#32;server&#32;for&#32;host&#32;lrc-ad1.cg2a.org.</MsgString></StatusMsg></StatusMsg></StatusMsgDoc>

    14:02:26.550 [4508.5984] <16> process_requests: Server access denied

    Do the restore from the Master or the client itself

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    Try it from the Master then as something is refusing permission here - i have seen the same with exchange GRT where the client needs itself in its own server list for it to work

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    11 years ago

    OK - If you have a remote admin console then add that PC / Server to the servers list on the AD server and try it from there

    Otherwise on the client add itself to its own server list and try it again from the client - also add the AD Server to the Master Servers Host Properties - client attributes section and ensure on the general tab it has "Allow Both" and "Permit Access" selected.

    I dont know all of your IP addresses so i am unsure from the section i pasted above which server is denying which other server

    It may even be a case sensitivity issue as the log includes LRC-AD1.cg2a.org and lrc-ad1.cg2a.org