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papazolla's avatar
papazolla
Level 3
3 years ago

Unable to restore files with unrecognized characters/symbols

NetBackup-RedHat2.6.18 7.6.0.4

There are a few files that I could not recognized e.g.: "5�" "6�" "7�" that will cause restoration failures. At first I though those files are corrupted so I choose another date for other backup images during date selection. A quick google search hinted that these could be chinese characters.

Including these files will result in "status: 186 - tar received no data"  or "bpcd on backup01 exited with status 21: socket open failed"

How do I go about restoring these files? Thanks for any help.

7.6
Linux

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  • StefanosM's avatar
    StefanosM
    Level 6
    3 years ago

    If you are sure that the problem is Chinese characters, then maybe it is a java problem.

    Follow the instructions of this tech note to change the java behavior.
    https://www.veritas.com/support/en_US/article.100020876


    or try to use a windows client to do the restore using "backup archive and restore" program or
    Linux to windows and vice versa restore is not supported, but give it a try

    • quebek's avatar
      quebek
      Moderator
      3 years ago

      hey

      Try to restore one level above... this should work... just my two cents...

      • papazolla's avatar
        papazolla
        Level 3
        3 years ago

        thanks quebek StefanosM 

        restoring one level above did it! Finally able to restore it albeit had to resort to CLI because of bug on java client 7.6 where it will truncate 2 char from source folder.