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ibrahimbaba's avatar
ibrahimbaba
Level 4
10 years ago

unrecognized drive name

I couldn't up my paths as i had two paths and 1 drive so i reset the paths and 1 came up but the other refused so i restarted the server but when it came up the drive wouldn't start and all the paths where missing then the drive kept saying unrecognized drive name so i tried to add the drive but it cant find it on the server its a blade server so i don't know how to fix it please help
7.6
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • ibrahimbaba's avatar
    ibrahimbaba
    10 years ago

    Hello Everyone,

    Just wanted to let you know the issue has been resolved here is how it went.

    i opened a support case and while i was waiting i shutdown the tape library for about 10mins. By the time it came back on the support guy was able to run the scan cmd and subsequently the tpconfig -d cmd which was able to see and configure the drive. after which the configure storage devices wizard was used to add the library drive and paths on netbackup

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  • V4's avatar
    V4
    Level 6
    10 years ago

    Are drives available from OS layer?

    If OS recognizes it then only NBU can see it and report it.

     

    https://www-secure.symantec.com/connect/forums/tape-drive-path-and-drive-down-issue#comment-8332981

     

  • ibrahimbaba's avatar
    ibrahimbaba
    Level 4
    10 years ago

    the server is a blade server so it shares resources and the drive does not show up on the OS but how can i confirm

  • ibrahimbaba's avatar
    ibrahimbaba
    Level 4
    10 years ago

    C:\Program Files\Veritas\Volmgr\bin>SCAN
    ************************************************************
    *********************** SDT_TAPE    ************************
    *********************** SDT_CHANGER ************************

     

    C:\Program Files\Veritas\Volmgr\bin>TPCONFIG -d
    Id  DriveName           Type   Residence
          SCSI coordinates/Path                                            Status
    ****************************************************************************
    0   HP.ULTRIUM4-SCSI.000 hcart  TLD(0)  DRIVE=1
          MISSING_PATH:{2,0,0,0}:HU1109F9V7                                DOWN

    Currently defined robotics are:
      TLD(0)     SCSI coordinates = MISSING_PATH:DEC11208F9

    EMM Server = td002

     

     

  • inn_kam's avatar
    inn_kam
    Level 6
    10 years ago

    if the drive is not coming on OS Layer , then u have to contact HP Vendor

  • Marianne's avatar
    Marianne
    Level 6
    10 years ago
    Your blade server should have dedicated hba(s) for tape and robot. Check Windows device manager for medium changer and tape drives. As long as 'scan' does not see devices, forget about NBU. Check physical connection, zoning, etc. Download HBA tools to troubleshoot connectivity issues (e.g SanSurfer for Qlogic).
  • inn_kam's avatar
    inn_kam
    Level 6
    10 years ago

    as said check Physical connection 

    and check event logs

    Check in My Computer Properties in Device Manager , is your TLD coming?

  • inn_kam's avatar
    inn_kam
    Level 6
    10 years ago

    so if not coming in Device Manager , u have to contact your TLD Vendor ,as problem in TLD not in netbackup