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RohitNayal's avatar
RohitNayal
Level 5
11 years ago
Solved

Unable to upgrade NBU client

Hi All ,

 

I working on a   NBU client version upgrade from  7.1 to 7.6 , I am able to sftp the binaries from master server to client but when I run the command on client for upgrading its version , its failing with the below error message .

 

Binaries are fine check as I already verified the  checksum also with the same binaries I am able to upgrade the other Linux client with no issue .

 

Master Server /Media Server : RHEL 6 / 64 Bit NBU Version 7.6.0.2

Client : RHEL 6/ 64 Bit & NBU Versio n 7.1.0.6

Free Space on client on /usr/openv and /tmp

/dev/mapper/XXXXX

                      6.0G  3.6G  2.1G  64% /

/dev/mapper/XXXXXXXX_rootvg-lvroot
                      6.0G  3.6G  2.1G  64% /
[root@XXXXXXXX goodies]# df -h /tmp
Filesystem            Size  Used Avail Use% Mounted on
/dev/mapper/XXXXXXXX_rootvg-lvtmp
                      1.1G   21M 1009M   2% /tmp

 

 

Error message :- 

[root@xxxxxx goodies]# sh /tmp/bp.19069/client_config -L
Checking for SYMCpddea package...
   Package SYMCpddea found.

NetBackup Deduplication software is installed.

NetBackup Deduplication is not yet configured.

Checking for required system conditions...

Checking for recommended system conditions...

ok nb_7602_hotfix_auditor: No potential for regression of hotfixes or EEBs was detected.

Blocksize = 20 records
./
./bp_servers
./bp_client_name

Terminating NetBackup and/or Media Manager processes.

Saving client binaries for Linux/RedHat2.6.18.

Installing PBX...
Same version is already installed. Nothing to upgrade for package VRTSpbx
Installation log located here: /var/tmp/installpbx-31066-091714040407.log

Unpacking SYMCnbclt package.
Checking for pre-existing SYMCnbclt package.
Installing SYMCnbclt package.

ERROR:   Failed to install SYMCnbclt on lnxt0091.marriott.com.
         Cannot complete the install.
         Aborting...

========== Unpacking package ==========
SYMCnbclt.rpm

== Checking for pre-existing package ==
package SYMCnbclt is not installed

========= Installing package ==========
D: ============== /tmp/nb_pkg/SYMCnbclt.rpm
D: Expected size:    168874153 = lead(96)+sigs(180)+pad(4)+data(168873873)
D:   Actual size:    168874153
D: /tmp/nb_pkg/SYMCnbclt.rpm: Header SHA1 digest: OK (7b9714611bfa4b0bfadc645d363bc13983efb47e)
D: opening  db environment /var/lib/rpm/Packages joinenv
D: opening  db index       /var/lib/rpm/Packages rdonly mode=0x0
D: locked   db index       /var/lib/rpm/Packages
D: opening  db index       /var/lib/rpm/Name rdonly mode=0x0
D:      added binary package [0]
D: found 0 source and 1 binary packages
D: ========== +++ SYMCnbclt-7.6.0.2-2 x86_64/linux 0x3
D: opening  db index       /var/lib/rpm/Depends create mode=0x0
D: opening  db index       /var/lib/rpm/Providename rdonly mode=0x0
D:  read h#    1389 Header SHA1 digest: OK (1c7f323a77c3a9d059a480c06c541aa8a70d79f5)
D:  Requires: VRTSpbx >= 1.5                                YES (db provides)
D: opening  db index       /var/lib/rpm/Basenames rdonly mode=0x0
D: opening  db index       /var/lib/rpm/Pubkeys rdonly mode=0x0
D:  read h#     441 Header sanity check: OK
D: ========== DSA pubkey id 53268101 37017186 (h#441)
D:  read h#    1258 Header V3 DSA signature: OK, key ID 37017186
D:  Requires: /bin/sh                                       YES (db files)
D:  Requires: /bin/sh                                       YES (cached)
D:  Requires: /bin/sh                                       YES (cached)
D:  Requires: /bin/sh                                       YES (cached)
D:  Requires: rpmlib(PayloadFilesHavePrefix) <= 4.0-1       YES (rpmlib provides)
D:  Requires: rpmlib(CompressedFileNames) <= 3.0.4-1        YES (rpmlib provides)
D: opening  db index       /var/lib/rpm/Conflictname rdonly mode=0x0
D: closed   db index       /var/lib/rpm/Depends
D: ========== recording tsort relations
D: ========== tsorting packages (order, #predecessors, #succesors, tree, depth, breadth)
D:     0    0    0    0    1    0   +SYMCnbclt-7.6.0.2-2.x86_64
D: installing binary packages
D: closed   db index       /var/lib/rpm/Pubkeys
D: closed   db index       /var/lib/rpm/Conflictname
D: closed   db index       /var/lib/rpm/Providename
D: closed   db index       /var/lib/rpm/Basenames
D: closed   db index       /var/lib/rpm/Name
D: closed   db index       /var/lib/rpm/Packages
D: closed   db environment /var/lib/rpm/Packages
D: opening  db environment /var/lib/rpm/Packages joinenv
D: opening  db index       /var/lib/rpm/Packages create mode=0x42
D: mounted filesystems:
D:     i        dev    bsize       bavail       iavail mount point
D:     0 0x0000fd00     4096       548300      1585257 /
D:     1 0x00000003     4096            0           -1 /proc
D:     2 0x00000000     4096            0           -1 /sys
D:     3 0x0000000c     4096            0           -1 /dev/pts
D:     4 0x0000fd01     1024       399385       286625 /tmp
D:     5 0x0000fd02     1024       304630       128412 /opt
D:     6 0x0000fd03     1024       176067       130182 /home
D:     7 0x0000fd04     4096       142848       261523 /var
D:     8 0x0000ca01     1024        65157        26052 /boot
D:     9 0x00000012     4096       262144       262143 /dev/shm
D:    10 0x0000fd06     4096       148459       188096 /opt/patrol
D:    11 0x0000fd07     4096       133535        81908 /core
D:    12 0x0000fd08     4096       231912       131057 /var/log/audit
D:    13 0x0000fd09     1024       460648       130836 /opt/metron
D:    14 0x0000fd0a     4096        65889       235788 /opt/pingidentity
D:    15 0x0000fd0b     4096       236342       131039 /opt/pfscripts
D:    16 0x0000fd0c     4096        41571       255280 /opt/pflogs
D:    17 0x0000fd0d     4096       429126       257418 /opt/bmc/BladeLogic
D:    18 0x00000013     4096            0           -1 /proc/sys/fs/binfmt_misc
D:    19 0x00000014     4096            0           -1 /var/lib/nfs/rpc_pipefs
D:    20 0x00000015   262144      1581364    128326319 /mnt/unixswdepot
D: sanity checking 1 elements
D: opening  db index       /var/lib/rpm/Name create mode=0x42
D: running pre-transaction scripts
D: computing 712 file fingerprints
Preparing packages for installation...
D: computing file dispositions
D: opening  db index       /var/lib/rpm/Basenames create mode=0x42
D: opening  db index       /var/lib/rpm/Pubkeys create mode=0x42
D:  read h#     440 Header sanity check: OK
D: ========== DSA pubkey id 1e6b12cb 584499ce (h#440)
D:  read h#     487 Header V3 DSA signature: OK, key ID 584499ce
D:  read h#    1254 Header V3 DSA signature: OK, key ID 584499ce
        file /usr/openv/lib/libxbsa.so from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/lib/libxbsaMT.so from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/lib/vxfi/data/vfiid_schema.xsd from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/msg/.conf from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/netbackup/bin/bp.kill_all from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/netbackup/bin/bp.start_all from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/netbackup/bin/nblu_registration from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/netbackup/bin/vxlogcfg from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/netbackup/bin/vxlogmgr from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/netbackup/bin/vxlogview from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
        file /usr/openv/netbackup/nblog.conf.template from install of SYMCnbclt-7.6.0.2-2.x86_64 conflicts with file from package netbackup-6.5.3.1-1.el5.i386
D: closed   db index       /var/lib/rpm/Pubkeys
D: closed   db index       /var/lib/rpm/Basenames
D: closed   db index       /var/lib/rpm/Name
D: closed   db index       /var/lib/rpm/Packages
D: closed   db environment /var/lib/rpm/Packages
D: May free Score board((nil))
client_config_failed
7.6
Backup and Recovery
Installing
Linux
NetBackup
Upgrade
  • Michael_G_Ander's avatar
    Michael_G_Ander
    11 years ago

    Seems that the 7.6 installer finds some NetBackup 6.5 libraries which incompatible with the 7.6 ones

    A workaround could copy the bp.conf and config files somewhere else, then uninstall the Netbackup 7.1 client, install 7.6 client and copy the bp.conf and config files back.

  • Michael_G_Ander's avatar
    Michael_G_Ander
    Level 6
    11 years ago

    Seems that the 7.6 installer finds some NetBackup 6.5 libraries which incompatible with the 7.6 ones

    A workaround could copy the bp.conf and config files somewhere else, then uninstall the Netbackup 7.1 client, install 7.6 client and copy the bp.conf and config files back.

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    11 years ago

    Are you trying to upgrade *directly* to 7.6.0.2?

    What about base install 7.6[.0.1]?


     

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    Why not use update_clients with -ForceInstall option?

    It will update client(s) with latest binaries from software on the master.

    Herewith my own experience:

    update_clients failure 

  • RohitNayal's avatar
    RohitNayal
    Level 5
    11 years ago

    Hi Marianne ,

     

    When I used the above switch i the update_client getting the below error message , restarted the NBU client services on client but still getting same error message .

    Error Message :-

    cat /tmp/update_clients.09-17-0748.24545
            xxxxxx-bk Linux/RedHat2.6 ...
    CLIENT_CMD_SOCK from bpcd = 5
    CLIENT_STAT_SOCK from bpcd = 6
    BPCD connected
    Couldn't read from file /usr/openv/netbackup/version on client xxxxxx-bk
    Client read errno = 0
    Couldn't mkdir /tmp/bpinst_client on xxxxx-bk
    Client status = -17
    A simultaneous installation is possibly in progress.

     

  • RohitNayal's avatar
    RohitNayal
    Level 5
    11 years ago

    Hi Andy ,

     

    Yes we are performing directly to 7.6.0.2 , and we are able to perform on other UNIX clients successfully .

     

     

  • Yasuhisa_Ishika's avatar
    Yasuhisa_Ishika
    Level 6
    11 years ago

    Uninstall netbackup-6.5.3.1 rpm first and try again. As far as I know, there are no such package that is officially released. Any chance, have you installed in-house repackaged rpm?

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    About update_clients failure: Check all of the following:

    Connectivity from master to client using bptestbpcd.

    Check for sufficient space in /tmp. A workaround is changing TMPDIR variable.
    See      http://www.symantec.com/docs/TECH143819 

    Double-check if this may be NBU 6.5 installed on 32-bit OS as indicated by this message in the installation log: 

    ... conflicts with file from package netbackup-6.5.3.1-1.el5.i386

    See: http://www.symantec.com/docs/TECH141136

  • RohitNayal's avatar
    RohitNayal
    Level 5
    11 years ago

    Hi All,

     

    Thanks for providing your feedback , issue resolved after we uninstall the NBU binaries from server and install the NBU 7.6.0.2 client binaries .