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VS95's avatar
VS95
Level 2
5 years ago

Warning - Can't open file

Hello everyone,

I have been experiencing a minor problem lately with the backup of a Windows Server 2016 machine, agent version 7.7.3. The warning states as follows: 

Warning bpbrm (pid=3780) from client: WRN - can't open file: filename.chk (WIN32 1392: Unknown error)

The job is partially successful and ends with this warning. The job runs the MS-Windows policy. 

The NetBackup version of the master server is NetBackup 8.1.2.

How can I fix this?

Thank you in advance for your replies.

7.7
Windows Server 2016
  • sdo's avatar
    sdo
    5 years ago

    AFAIK ".chk" files are results from from the chkdsk tool.  You have to ask yourself, why is it there?  Might there be something important inside it?

    But your error Win32 status code of decimal 1392 is listed here:

    https://docs.microsoft.com/en-us/windows/win32/debug/system-error-codes--1300-1699-

    ...as:

    ERROR_FILE_CORRUPT

    1392 (0x570)

    The file or directory is corrupted and unreadable.

    ...so it looks like the .chk file itself is corrupt, and this is most unusual...

    ...it seems to me that the disk / volume that the .chk file is on is having quite a few problems... 

    ...so, I think you need to:

    1) run a chkdsk now (but not a repair) and see what the result is

    ...if you have continued errors then: 2a) schedule a time to run a full chkdsk repair during boot/reboot

    ...if there are no more errors then: 2b) try deleting the stale old .chk file and retry the backup

     

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  • sdo's avatar
    sdo
    Moderator
    5 years ago

    AFAIK ".chk" files are results from from the chkdsk tool.  You have to ask yourself, why is it there?  Might there be something important inside it?

    But your error Win32 status code of decimal 1392 is listed here:

    https://docs.microsoft.com/en-us/windows/win32/debug/system-error-codes--1300-1699-

    ...as:

    ERROR_FILE_CORRUPT

    1392 (0x570)

    The file or directory is corrupted and unreadable.

    ...so it looks like the .chk file itself is corrupt, and this is most unusual...

    ...it seems to me that the disk / volume that the .chk file is on is having quite a few problems... 

    ...so, I think you need to:

    1) run a chkdsk now (but not a repair) and see what the result is

    ...if you have continued errors then: 2a) schedule a time to run a full chkdsk repair during boot/reboot

    ...if there are no more errors then: 2b) try deleting the stale old .chk file and retry the backup

     

    • VS95's avatar
      VS95
      Level 2
      5 years ago

      Hello sdo,

      Thank you very much for your comprehensive answer. We checked the machine's event viewer and, as you suggested, there were quite a few errors regarding a corrupted disk.

      We will try your fixes.

      Best regards

  • alanstatener's avatar
    alanstatener
    Level 2
    2 months ago

    Most likely, the problem is in the file due to the fact that it was not correctly converted into the required format! If you have difficulty working with TIFF files, I recommend using https://pdfflex.com/tiff-to-pdf. This tool does a great job of converting TIFF to PDF, making document management and processing much easier. Thanks for the helpful tips!