14 years ago
Service Desk 7.1 MAPI support
I'm looking to see if Service Desk 7.1 will support MAPI connections instead of POP3 as with previous versions for security reasons.
TIA Nicole
Up until version ~6.0.308? you may only configure POP3 Email Inboxes. From version 6.0.308 there is now an option to configure an Email Inbox using IMAP4. To configure an Email Inbox Click Incidents > Admin > Email Inbox > New Email Inbox on the Incidents tab.