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ehsan202's avatar
ehsan202
Level 3
13 years ago

can not start web console after install Opscenter 7

im trying to install NBU and OpsCenter 7 in Redhat linux4 server(2.6.9-78.EL) in virtual enviromant.

after install Option 1 (OpsCenter) setup show URL to connect to the console. 

reaching the url has following resule and exceptions:

 

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
    org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:706)
    org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:677)
    com.symantec.nbu.web.index_jsp._jspService(Unknown Source)
    org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.symantec.nbu.nom.service.common.NullableLong
    com.symantec.nbu.paf.util.DefaultConverter.getNullableLong(DefaultConverter.java:52)
    com.symantec.nbu.paf.dto.common.Converter.convert(Converter.java:43)
    com.symantec.nbu.paf.dto.common.Converter.convert(Converter.java:35)
    com.symantec.nbu.paf.agent.access.AccessAgent.fetchUserList(AccessAgent.java:42)
    com.symantec.nbu.paf.portal.access.AccessPortal.fetchUserList(AccessPortal.java:25)
    com.symantec.nbu.web.features.settings.usermanagement.delegates.UserDelegate.getBusinessObjectList(UserDelegate.java:35)
    com.symantec.nbu.web.features.common.security.SecurityHelper.getDomainListForLogin(SecurityHelper.java:60)
    com.symantec.nbu.web.features.common.action.LoginAction.setDomainList(LoginAction.java:393)
    com.symantec.nbu.web.features.common.action.LoginAction.execute(LoginAction.java:94)
    org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:228)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:449)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:706)
    org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:677)
    com.symantec.nbu.web.index_jsp._jspService(Unknown Source)
    org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs.

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