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Daryl_Gawn's avatar
Daryl_Gawn
Level 4
13 years ago

ops centre reports not sending emails

hi all

need some fresh ideas on a problem i have sending scheduled reports via email.

I have checked the below link

https://www-secure.symantec.com/connect/forums/scheduled-reports-not-running

my problem is slightly different. The reports work and export to the network location but never show up via email.

i have checked smtp server settings and they are correct, confirmed the password is correct

i can ping the exchange server from the backup server

the email address works, i can login via webmail and send to the appropriate addresses using the same email address which is also tied in with the service account that runs these 3 services

  1. Symantec OpsCenter Database Server 
  2. Symantec OpsCenter Server Service
  3. Symantec OpsCenter WebServer Serv

is there anything obvious im missing? or is there another service or setting i havent done?

im not running the full version of opscentre if that info helps? j

Backup and Recovery
Features
Monitoring
OpsCenter
Reporting
Troubleshooting
  • Daryl_Gawn's avatar
    Daryl_Gawn
    13 years ago

    hey - found this was not a opscenter problem. I had to configure a relay connector in our exchange server to allow the opscenter server to send emails.

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  • tom_sprouse's avatar
    tom_sprouse
    Level 6
    13 years ago

    I have seen some issues where certain A / V Products have blocked SMTP traffic from the OpsCenter host to the SMTP host.  

    You may need to setup an exception or you can disable A / V temporarily in order to verify if that is causing the issue.

    Also, you can try telnet'ing from the OpsCenter host to the SMTP host on port 25 via command line.

     

    Example:  telnet SMTP.host.domain 25

     

    It should allow you to connect... 

     

     

  • Daryl_Gawn's avatar
    Daryl_Gawn
    Level 4
    13 years ago

    hi Tom

    thanks for your suggestions, i  have found the log and it appears to be a issue with the email address im sending too.

    I changed the address to and internal one and it works

     

    "

    Fri Jan 06 09:20:10 NZDT 2012] sendmail failed

     


    javax.mail.SendFailedException: Sending failed;
      nested exception is:
     class javax.mail.SendFailedException: Invalid Addresses;
      nested exception is:
     class javax.mail.SendFailedException: 550 5.7.1 Unable to relay

     at javax.mail.Transport.send0(Transport.java:218)
     at javax.mail.Transport.send(Transport.java:80)
     at com.symantec.nbu.nm.mail.JavaMailWrapper.sendMail(JavaMailWrapper.java:296)
     at com.symantec.nbu.nm.mail.MailSender.send(MailSender.java:126)
     at com.symantec.nbu.nm.mail.MailSender.send(MailSender.java:16)
     at com.symantec.nbu.nm.RecipientManager.sendWithoutCircuit(RecipientManager.java:134)
     at com.symantec.nbu.nm.RecipientManager.send(RecipientManager.java:110)
     at com.symantec.nbu.nom.report.notification.ReportNotifier.sendEmailReport(ReportNotifier.java:49)
     at com.symantec.nbu.nom.report.workflow.ReportScheduleWorkflow.reportScheduleWorkflowCompleted(ReportScheduleWorkflow.java:249)
     at com.symantec.nbu.nom.report.workflow.ReportScheduleWorkflow.reportAvailable(ReportScheduleWorkflow.java:167)
     at com.symantec.nbu.nom.report.executor.ReportTask.run(ReportTask.java:90)
     at com.symantec.nbu.common.threadpool.ThreadDecorator.run(ThreadDecorator.java:42)
     at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
     at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
     at java.util.concurrent.FutureTask.run(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)

     

    think this is an exchange server configuration issue rather than netbackup?

     

  • Daryl_Gawn's avatar
    Daryl_Gawn
    Level 4
    13 years ago

    hey - found this was not a opscenter problem. I had to configure a relay connector in our exchange server to allow the opscenter server to send emails.