Forum Discussion

itdjdm's avatar
itdjdm
Level 2
4 years ago

NBU Status: 2009

Hi, I am new to Netbackup, I have issue with the Symantec Netbackup. I tried with inserting new tapes, but it did not work. plese suggest the sulotion 08/03/2020 11:12:29 - Error nbjm (pid=4332) ...
7.7
windows server 2012
  • Marianne's avatar
    Marianne
    4 years ago

    itdjdm 

    Your problem is not with media/tapes - your problem is with tape drives that are down.

    It could be related to the way that you inserted tapes. 
    How did you do that? 
    Did you open the library door and inserted tapes into empty slots?
    Were there tapes in tape drives at the time? 
    If so, the robot will not be able to put the tapes back into its 'home' slots. 

    If your library has a CAP/MAP (Media access port), then best to use this to insert tapes.
    Use Robot Inventory in NetBackup to 'Empty MAP and Update config'. 

     

Marianne's avatar
Marianne
Level 6

itdjdm 

Your problem is not with media/tapes - your problem is with tape drives that are down.

It could be related to the way that you inserted tapes. 
How did you do that? 
Did you open the library door and inserted tapes into empty slots?
Were there tapes in tape drives at the time? 
If so, the robot will not be able to put the tapes back into its 'home' slots. 

If your library has a CAP/MAP (Media access port), then best to use this to insert tapes.
Use Robot Inventory in NetBackup to 'Empty MAP and Update config'. 

 

itdjdm's avatar
itdjdm
Level 2
4 years ago

Marianne 

Yes i have inserted the tapes by removing the Magazine.

as u said its the issue.

I have restarted the Tape Library and updated in the NetBackup Inventory now its working fine.

Thanks Marianne