BESR v6.5 - running on Server 2003 R2 with SP1Every couple of weeks this seems to hang and not run the scheduled job.The processes are running for the application but the console will not open.I have to kill the process and restart the service. This was doing the same thing - but more frequently on Livestate branded version - 6.02.anyone had the same issueCheersChris

Me too ! Symantec says this will be fixed in Version 7.0. It's a known bug.

Yes it happend to me too.I've currently two pilot installations.One running on Win 2000 Server SP4 and it looks working ok.The other one that hangs, is a Win 2003 Standard SP1I'm a bit disappointed of a such evident bug. Is there any workaroud that could solve the problem?When version 7.0 is expected to be released ?Simone

CheersAny idea of a release date?

Well, also a patch will be welcome.Btw I've can tell you also that a service restart, will not work, will remain in stopping.Had to kill the VproSVC.exe.

I've filed this as a bug and Symantec said that this bug would be fixed in version 7.0. So i think they won't give us a patch for 6.5. Symantec said they would give us a "debug version" of LSR 6.5 where this bug has been fixed . Version 7.0 is currently in Beta 2, it shoud be released spring 2007 as far as i remember.

BERS 6.5 Freezing

29 Replies

Markus_Koestler
Moderator
18 years ago
Me too ! Symantec says this will be fixed in Version 7.0. It's a known bug.
Simone_Mannini
Level 3
18 years ago
Yes it happend to me too.

I've currently two pilot installations.
One running on Win 2000 Server SP4 and it looks working ok.
The other one that hangs, is a Win 2003 Standard SP1

I'm a bit disappointed of a such evident bug.

Is there any workaroud that could solve the problem?
When version 7.0 is expected to be released ?

Simone
Chris_Wallis
Level 3
18 years ago
Cheers

Any idea of a release date?
Simone_Mannini
Level 3
18 years ago
Well, also a patch will be welcome.

Btw I've can tell you also that a service restart, will not work, will remain in stopping.
Had to kill the VproSVC.exe.
Markus_Koestler
Moderator
18 years ago
I've filed this as a bug and Symantec said that this bug would be fixed in version 7.0. So i think they won't give us a patch for 6.5. Symantec said they would give us a "debug version" of LSR 6.5 where this bug has been fixed . Version 7.0 is currently in Beta 2, it shoud be released spring 2007 as far as i remember.
Ray_Arts
Level 4
18 years ago
Same here. Client freezes and no activity. An advice from a senior Symantec tech here is much appreciated.

Ray.
Chris_Wallis
Level 3
18 years ago
i end up killing off both processes and then restarting the service.

Yeah an interim patch would be good
Andre_Bourque
Level 2
18 years ago
I too have this problem. This product has been a huge disappointment to say the least. I need to check everyday to verify that my image was created sucessfully. Kind of throws out the idea of automation.
Ray_Arts
Level 4
18 years ago
Just wondering.
How did you file a bug to Symantec.

This forum is never answered by Symantec engineers. Most of the questions are not answered at all.Message was edited by:
Ray Arts
Simone_Mannini
Level 3
18 years ago
That is a good question.

I've tried to open a case on https://mysupport.symantec.com but with great surprise I've not been able to find the Backup Exec System Recovery among the list of supported products

I'm going to open a case via phone call about this problem.