Forum Discussion

Chris_Wallis's avatar
Chris_Wallis
Level 3
18 years ago

BERS 6.5 Freezing

BESR v6.5 - running on Server 2003 R2 with SP1

Every couple of weeks this seems to hang and not run the scheduled job.
The processes are running for the application but the console will not open.
I have to kill the process and restart the service. This was doing the same thing - but more frequently on Livestate branded version - 6.02.

anyone had the same issue

Cheers

Chris
Backup and Recovery
BESR 7.x and Earlier
System Recovery
  • Simone_Mannini's avatar
    Simone_Mannini
    Level 3
    18 years ago
    Yes it happend to me too.

    I've currently two pilot installations.
    One running on Win 2000 Server SP4 and it looks working ok.
    The other one that hangs, is a Win 2003 Standard SP1

    I'm a bit disappointed of a such evident bug.

    Is there any workaroud that could solve the problem?
    When version 7.0 is expected to be released ?

    Simone
  • Simone_Mannini's avatar
    Simone_Mannini
    Level 3
    18 years ago
    Well, also a patch will be welcome.

    Btw I've can tell you also that a service restart, will not work, will remain in stopping.
    Had to kill the VproSVC.exe.
  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    18 years ago
    I've filed this as a bug and Symantec said that this bug would be fixed in version 7.0. So i think they won't give us a patch for 6.5. Symantec said they would give us a "debug version" of LSR 6.5 where this bug has been fixed . Version 7.0 is currently in Beta 2, it shoud be released spring 2007 as far as i remember.
  • Ray_Arts's avatar
    Ray_Arts
    Level 4
    18 years ago
    Same here. Client freezes and no activity. An advice from a senior Symantec tech here is much appreciated.

    Ray.
  • Chris_Wallis's avatar
    Chris_Wallis
    Level 3
    18 years ago
    i end up killing off both processes and then restarting the service.

    Yeah an interim patch would be good
  • Andre_Bourque's avatar
    Andre_Bourque
    Level 2
    18 years ago
    I too have this problem. This product has been a huge disappointment to say the least. I need to check everyday to verify that my image was created sucessfully. Kind of throws out the idea of automation.
  • Ray_Arts's avatar
    Ray_Arts
    Level 4
    18 years ago
    Just wondering.
    How did you file a bug to Symantec.

    This forum is never answered by Symantec engineers. Most of the questions are not answered at all.Message was edited by:
    Ray Arts
  • Simone_Mannini's avatar
    Simone_Mannini
    Level 3
    18 years ago
    That is a good question.

    I've tried to open a case on https://mysupport.symantec.com but with great surprise I've not been able to find the Backup Exec System Recovery among the list of supported products

    I'm going to open a case via phone call about this problem.