I have the same problems. I own 34 copies of this software and I'm disappointed at two things: 1.) significant crashing and conflicts with software (even other Symantec software) and 2.) Support. By far, Symantec has been my worst vendor. It took over 40days to get the license file for my software and it took an email to the VP of Investments to get it done. That is simply SAD. I will not be investing any more of my IT budget in new Symantec products. In my opinion this is good software with great potential. It is extremely buggy and if you're looking for a set-it and forget-it solution this is not it. Everyone of my servers needs to have the service rebooted at least twice a week in order to maintain the service up and running. Its impossible to get adequate support to have these issue resolved. Also, you can forget about versioning. If you download 6.5.2, the product info tells you 6.5.0. I have spent many many hours working with this product and although it has excellent potential it is too buggy and unreliable to be useful. If I hadn't bought it already I would look else where. Sad but true. Symantec, if you are reading this (which you probably dont) get your act together. Fix your support process and technology AND fix the major bugs in this software. It could be a gold mine for you if you can get it working properly. Going back to the freezing problem... it conflicts mainly with symantec software. Funny huh??? It is neccessary for me to stop everyone of my servers' Symantec AV services before I can restart the BESR. We run many many Symantec products and have even had conflict with the Symantec BackupExec 11 server agent on some systems as well.
I heard a comment about 6.5.3. Anyone have it? Can you post it somewhere? I'm a desperate customer and have already been waiting 2 hours for support. Another suggestion Symantec, we are paying customers so please make downloading and obtaining patches easier. I hate having to call in to get these. Thanks.