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Stanley_ang's avatar
Stanley_ang
Level 2
12 years ago

BESR 2010 Events Not Triggered

Hi

I am running Backup Exec System Recovery 2010 using files and folder option,
when i try to set the event trigger "any user logs on to the computer".

The event is not triggered upon logging out and logging on to the computer.

Is there anything that i should take note so that the event will be triggered?
How long does it take for the backup to start upon the happening of an event?
If a daily backup has been done, does the event trigger another backup??

 

Thanks for the answer in advance.

 

 

 

Backing Up
Backup and Recovery
BESR 2010
System Recovery
Troubleshooting
  • criley's avatar
    criley
    12 years ago

    I've just tested here with SP5 (9.0.5) and it worked fine. Please update to SP5 (reboot is required):

    http://www.symantec.com/docs/TECH193127

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  • criley's avatar
    criley
    Moderator
    12 years ago

    Can you confirm the service pack level (check in Help/About for version details) you are using?

    This should trigger a backup regardless of whether or not a scheduled backup has been done.

  • Stanley_ang's avatar
    Stanley_ang
    Level 2
    12 years ago

    It says

    Symantec Backup Exec System Recovery 2010 Desktop edition
    Version: 9.0.2.37914

  • criley's avatar
    criley
    Moderator
    12 years ago

    I've just tested here with SP5 (9.0.5) and it worked fine. Please update to SP5 (reboot is required):

    http://www.symantec.com/docs/TECH193127

  • Stanley_ang's avatar
    Stanley_ang
    Level 2
    12 years ago

    got it..

    an update solves the problem of event not triggering..

    thanks Chris