Forum Discussion

Alexx's avatar
Alexx
Level 3
9 years ago

Error E7D1002A - Impossible to create

Hi SSR guys :D 

I've an issue with one of my server. (in fact i've 3 differents errors, and i will make 3 topics... more easier to find solution when we are taping key words on google...) 

I use Full Backup solution (all disk option with incremental for Monday-Tuesd..W-T-F :D , and full backup for the week end)

i've 11 Servers, i've made same jobs for all (only execution time is different for each one) , all is working fine for 8 of them. 

For one, i got an error : E7D1002A

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I don't know why i've the issue.

What i've tried :

-Delete the job / recreate the job

-Modify the job

-Change the path of backup. 

 

Thanks for you help.
Alex

 

Backup and Recovery
SSR 2013
System Recovery
Windows Server (2003-2008)
  • Alexx's avatar
    Alexx
    Level 3
    9 years ago

    Hi Maruks, 

    Sorry, forgot to tell : 
    I'm using SSR 2013 R2 11.1.3.55088 
    Symantec Management Console 7.5.3153
    Symantec Management agent is running 7.5.3300 

     

    Edit : If that can help somes people ; Regarding my other issue on other server it was solved by changing the path of the backup. 
    I used \\_IP_SERVER\xxx\xx  instead of \\_NAME_SERVER\xxx\xxx and it's working. But still fail on this one. (so now i've 10 / 11 backup working)

    Regards.

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    9 years ago

    OK, first of all update to SP5 of SSR 2013 R2 and give it another try. Then try to run checkdisk on the volume.

  • Alexx's avatar
    Alexx
    Level 3
    9 years ago

    I'm working on the update for SP5 of SSR 2013 R2, i will try to release it asap.

    After changing the path of my backup (i've changed \\_SERVER\_location by \\_IP\_location [see my previous post, that's solved 2 errors on 2 other servers]) i've a new Error message.

    -Erreur E4F3000B : PreSnap failed on volume \\?\Volume{3e96d189-ece1-11e1-aae7-047d7b112ebc} .

  • Alexx's avatar
    Alexx
    Level 3
    9 years ago

    Hi Markus

    The server reboot each day at 20:30 and i still have the error

    No risk with a chkdsk on a prod file server? 

  • Alexx's avatar
    Alexx
    Level 3
    9 years ago

    Ok, i will try it after my vacation and post the result, positive or negative.

    EDIT : SP5 is not release. 

    Thanks to you.

  • Alexx's avatar
    Alexx
    Level 3
    9 years ago

    Hi, 


    I've worked on the issue (without upgrade to the SP5 for the moment) 

    The job failed because one of my disk is on error. I saved my server volume per volume and i found the volume who is in fault. I can't backup my F:/ disk .

    The error message is regarding my ShadowCopy, but i don't use it.

    I've tried to set it to unlimited, activate, desactivate... however it doesn't work.

    PS : If that can help the volume in fault got a folder who hosts all *.pst of my users.