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EVERSYS's avatar
EVERSYS
Level 3
11 years ago

Errors EC8F17B7 & EBAB03F9

We have a SBS 2011 Server with SSR 2013 installed. We did a P2V conversion to a VMware ESXi 5.1 host using SSR 2013 - worked just fine. Now our SBS 2013 is virtualised, however, SSR 2013 no longer works. 2 hidden partitions & 3 normal windows partitions.

When we try a normal backup, it fails within seconds with an error EC8F17B7: Cannot create recovery points. Along with Error EBAB03F9: A check that safeguards the integrity of the program failed unexpectedly. 'PRECONDITION failed, LocalProgress::LocalProgress: LocalProgrress.cpp(56): estimate.mUnits >=0.'. (UMI:V-281-3215-6071)

We then tried a backup with the "ignore CRC errors" checked, this ran until about 94% and then frooze with an error EC8F17B7: Cannot create recovery points. Along with 'Error E0BB00B5: Snapshot error Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'OS error 2147754760.'. (UMI:V-281-3215-6071)'.

Any ideas what the problem could be?

Thanks, Oliver

Backing Up
Backup and Recovery
SSR 2013
System Recovery
Virtualization
Windows Server (2003-2008)
  • criley's avatar
    criley
    11 years ago

    Here is the link to that article:

    http://www.symantec.com/docs/TECH125517

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  • criley's avatar
    criley
    Moderator
    11 years ago

    Do you have SSR 2013 with SP1? Help/About should show version as 11.0.x

    Have you tried any of the following yet?

    1. Independent backup (full only)
    2. Backup one volume at a time (this may allow us to pinpoint the issue with one specific volume)
  • EVERSYS's avatar
    EVERSYS
    Level 3
    11 years ago

    Hi Chris,

    Yes, the latest updates have been installed (version 11.0.1.47662).

    1. An independent backup also failed.

    2. I tried backing up one at a time... I could not backup one of the hidden volumes because it did not appear in the selection under independent backup. However, the other hidden volume worked just fine, along with volume D (is currently backing up). The problem volume is C... here, after a few mins it breaks up with the above errors mentioned. I used the VSS option as Exchange is installed.

    Any idea what I can do?

  • EVERSYS's avatar
    EVERSYS
    Level 3
    11 years ago

    During my research I came across this call. The solution is technical article 125517 - which I can find? Any ideas?

  • criley's avatar
    criley
    Moderator
    11 years ago

    Here is the link to that article:

    http://www.symantec.com/docs/TECH125517

  • EVERSYS's avatar
    EVERSYS
    Level 3
    11 years ago

    Thanks Chris. We did a defrag of C last night and then ran a complete backup - everything worked just fine. Many thanks for your help.