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Marius_Roma's avatar
Marius_Roma
Level 3
9 years ago

Module load completed but symbols could not be loaded for symsnap.sys

A server running Windows Server 2008 and BESR 2010 crashes.

I am attempting to perform a crash dump analysis but I get an error saying that: "Module load completed but symbols could not be loaded for symsnap.sys".

I am not sure that the BSOD is related to symsnap.sys, but I need the symbols for Windows dump analysis in order to complete the analysis.

Where an I locate the requested symbols?

Regards

marius

Backup and Recovery
BESR 2010
System Recovery
Windows Server (2003-2008)

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  • Marius_Roma's avatar
    Marius_Roma
    Level 3
    9 years ago

    Thank you for the hint.

    I have the product CD but I don't see anything looking like symbols...

    Where should I look?

    Regards

    marius

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    9 years ago

    Then maybe a support case could do the trick, but BESR2010 is quite old and not supported any more. Maybe you could ask a generic question like how to install the debug symbols for SSR.