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Sgooter's avatar
Sgooter
Level 3
6 years ago

Need Help Re-Installing SSR 2013 R2 Desktop on my Win10 PC

After many failed attempts earlier today to get my SSR 2013 R2 Desktop to find my trusty ext backup drive, I opted to uninstall SSR on my Win10 PC and start over again. However, when I now try (as the Admin) to run/open the SP6-64bit, my PC says it cannot install SP6-64bit! My PC is running Win10/V1803.  I think SP6 is still the current version from 2016.  I have the original install disc and license key - acquired during the pre-Veritas era. I also downloaded SP6-64 again today, but same failed install.  Any ideas what might be causing this problem?

2013 R2
Windows 10
  • Sgooter's avatar
    Sgooter
    6 years ago

    I'm pleased to report back that all is now working fine: Installed SSR 2013 R2 using the original DVD disc, and selected trial version. Then successfully installed a freshly downloaded SP6.exe file, and my license key was then accepted. Just now completed a new full system backup with incremental backups scheduled for the rest of the month. I feel like world order has been restored. Current installed version is 11.1.6.55604

    Sincere thanks and kudos to criley and markus for their excellent support and guidance in getting my SSR running again.

     

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    • Sgooter's avatar
      Sgooter
      Level 3
      6 years ago

      Thanks for replying. Here's the simple error message: "This patch cannot be installed on this computer. Please contact Symantec customer support for more information."

      This is the SP6 .exe file I used to successfully install SSR 2013 R2 Desktop for Win10 usage a couple of years ago. After I received the above error msg, I then accessed the Veritas Vox support site and re-downloaded the SP6 file, and again received the error msg when I tried to install it.

       

      • criley's avatar
        criley
        Moderator
        6 years ago

        Sgooter

        Please confirm the version that you currently have installed - check in Help/About for version details.