Forum Discussion
[Not a Symnatec person - just have some knowledge of SSR as a user for the past few years and have been browsing these forums out of curiosity...]
@Mike,
I'm curious about the problem you are having with the license.
If you've made a backup of the previous hard drive, then restored that backup to the SSD in place of the previous hard disk then when you boor into the SSD it should have all your software intact (including license) and should just run as per normal.
Since the majority of the hardware (excluding the system drive) will be identical Microsoft will automatically validate the Windows license while I didn't think that SSR cared about the hardware. If it requires you to have a current support contract to activate on a new system drive(but keeping all the software identical) that would be a pain and would not be accepted.
What is happening to prevent the license being accepted ?
Is there a particular error message you are encountering ?
Maybe someone here has already encountered this error before if you could document it here.
Would I also be corect in assuming that tou are running under Windows 8.1 and using the latest version of the software to which you have entitlements. From what I can gather the software support is licensed for a certain time period - software versions released in a time period for which you don't have a valid support contract for will not validate with your license. So if SP3 was released after your support contract period had expired - then installing SP3 on your system and entering your license should fail. However, if SP2 was valid during your support contract period - so go back to SP2 and your license would then be accepted again.
That is the normal way software maintenance contracts operate so it means that in order to download updated software versions and have them be operational with your license you will need a current software maintenence contract.
The same will apply with Windows 10 Support when it will be released in Q4 - you will need a current software maintence contract in order for SP4 of SSR to accept your SSR R2 license. The good thing is that you can still run your software without a license (as well as make system backups) - you just cannot create SRD disks or restore backups of that version without a license matching that version too.
So if you might have moved to the latestService Pack for SSR SP3 and your license isn't valid for the time period in which SP3 was released - that might prevent your license being accepted.
Also - if any of what I have written here is incorrect I would appreciate knowing as I would like to properly understand how SSR 2013 R2 operates - especially if I am making suggestions.
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