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BJB's avatar
BJB
Level 5
6 years ago

System Recovery 16 to 18 upgrade procedures

I am currently running Veritas System Recovery 16 Desktop edition on Windows 10 and want to upgrade to the current version 18 (18.03.57044) version. I have downloaded the current version from my license login.

Can I just install over my old version and it will maintain my settings and backup logs and jobs?

I looked at the FAQ but I think it was talking about updating within each number series using liveupdate, etc.  It did not seem to address my situation.

 

Thanks,
BJB

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  • criley's avatar
    criley
    6 years ago

    BJB 

    Can I just install over my old version and it will maintain my settings and backup logs and jobs?

    Yes and Yes!

  • akihiro1's avatar
    akihiro1
    5 years ago

    I introduce the easiest method not to fail.

    1. To upgrade from version 16 to version 18 SP4 or to update from the older build for version 18 to version 18 SP4, please download "System_Recovery_18.0.4_57077_Multilingual_Product.zip" from "Base and upgrade installers" in the below URL. You can upgrade and update using this installer.

    https://www.veritas.com/content/support/en_US/downloads/detail.REL215901

    2. Right-click System_Recovery_18.0.4_57077_Multilingual_Product.zip and press "unblock" button like Figure 1 in the below URL on a machine that you would like to upgrade or update to SP4.

    https://www.veritas.com/support/en_US/article.100011953

    3. Unzip System_Recovery_18.0.4_57077_Multilingual_Product.zip.

    4. Confirm your machine has IP address for DNS server by a command "ipconfig /all" on a command prompt. If IP address for DNS server is not registered, please do it like Figure 5 in the below URL.

    https://www.veritas.com/support/en_US/article.100046027

    5. Double-click Browser.exe in the unzipped folder. If you experience the message “Some files used for the Veritas System Recovery installation are corrupt. Please use a valid media for installation.”, instead of Browser.exe, install using Setup.exe in SSR32 (for 32bit) or SSRx64 (for 64bit) folder like below.

    https://www.veritas.com/support/en_US/article.100031615

    6. After installation completes, please reboot your machine.

    7. After rebooting, version 18 SP4 will be active on your machine. The existing backup jobs and backup histories are kept.

19 Replies

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  • criley's avatar
    criley
    Moderator
    6 years ago

    BJB 

    Can I just install over my old version and it will maintain my settings and backup logs and jobs?

    Yes and Yes!

    • BJB's avatar
      BJB
      Level 5
      6 years ago

      criley 

      I put aside some time to run the upgrade from 16 to 18.

      I am running the most current version of Windows 10, just upgraded last week.

      I ran browser.exe and the main screen came up with the install prompt, articles to read, etc.

      I hit install....got a dos box and then a windows permission request, said OK.

      Saw a bar of progress and it said "Loading the install please wait"....

      Then the bar disappeared and I was left back at the main browser screen, the same one with the install option, articles to read etc.

      Any ideas?  I vaguely remembering this happening years ago but can't believe that issue is still around so many years later.

       

      Thanks,
      BJB

    • Riggzie's avatar
      Riggzie
      Level 4
      6 years ago

      I just installed VSR 18 SP3 OVERTOP of SSR 2013 R2 SP6 !!!!!!

       

      in addition I did Altiris Mangement Agents SSR 2011 to Agent 18SP3... 

      • BJB's avatar
        BJB
        Level 5
        6 years ago

        Riggzie,

        That is great!  Mine did not go so well....

        Thanks,
        BJB