Forum Discussion
I would recommend checking the following log for errors:
\ProgramData\Veritas\VSRMS\CommonInstallerLog
- ges876 years agoLevel 5
06/14/19 15:22:26 New Install Log
06/14/19 15:22:26 *****************************************************************
06/14/19 15:22:26 SSR Install
06/14/19 15:22:26 SSR Install
06/14/19 15:22:26 Installing 64 bit SSR
06/14/19 15:22:26 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
06/14/19 15:22:50 Install failed
06/14/19 15:22:50 *****************************************************************
06/14/19 15:37:25 New Install Log
06/14/19 15:37:25 *****************************************************************
06/14/19 15:37:25 SSR Install
06/14/19 15:37:25 SSR Install
06/14/19 15:37:25 Installing 64 bit SSR
06/14/19 15:37:25 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
06/14/19 15:37:30 Install failed
06/14/19 15:37:30 *****************************************************************
06/14/19 15:43:27 New Install Log
06/14/19 15:43:27 *****************************************************************
06/14/19 15:43:27 SSR Install
06/14/19 15:43:27 SSR Install
06/14/19 15:43:27 Installing 64 bit SSR
06/14/19 15:43:27 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
06/14/19 15:43:34 Install failed
06/14/19 15:43:34 *****************************************************************
06/14/19 15:46:59 New Install Log
06/14/19 15:46:59 *****************************************************************
06/14/19 15:46:59 SSR Install
06/14/19 15:46:59 SSR Install
06/14/19 15:46:59 Installing 64 bit SSR
06/14/19 15:46:59 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
06/14/19 15:47:03 Install failedI don't find any useful info there
- criley6 years agoModerator
Yes, not much useful info there unfortunately.
I'd suggest trying a manual install of VSR. If that fails, check the install log that you can find in C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\LOGS.
- ges876 years agoLevel 5
ok, there is a log in that path already, and explanation is inside it:
06-14-2019,15:46:59 : Windows Operating System Version: 10.0 - Server06-14-2019,15:46:59 : GUI-Shell is installed. Not a CORE OS.06-14-2019,15:46:59 : Checking MSXML6 Version.06-14-2019,15:46:59 : Minimum required MSXML6 version is: 6.20.2003.006-14-2019,15:46:59 : C:\WINDOWS\system32\msxml6.dll06-14-2019,15:46:59 : MSXML6 available version is: 6.30.14393.224806-14-2019,15:46:59 : Checking Windows Installer Version.06-14-2019,15:46:59 : Windows Installer Version: 5.0.14393.215506-14-2019,15:46:59 : Checking for .Net Framework 2.0 SP 2.06-14-2019,15:46:59 : Executing managed _Setup:06-14-2019,15:46:59 : C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Install\_Setup.exe06-14-2019,15:47:00 : Loading XML from:06-14-2019,15:47:00 : C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Install\IFProducts.xml06-14-2019,15:47:00 : Media MsiDllWrapper value-18.0.3.5704406-14-2019,15:47:00 : Constructor SSRSeqDlgsSeq -Media does not contain inline patch-18.0.3.5704406-14-2019,15:47:00 : Installed Version Detected is -06-14-2019,15:47:00 : Installed Version Detected is - 18.0.0.5642606-14-2019,15:47:00 : Installed Product Name is - Veritas System Recovery 1806-14-2019,15:47:00 : Installed Product Code Detected is - {486397B9-1DA9-4974-866B-BCEF14CF115D}06-14-2019,15:47:00 : Current Maintenance Path : C:\ProgramData\Veritas\Veritas System Recovery\06-14-2019,15:47:00 : 11.1.2 patch not found06-14-2019,15:47:00 : Minor upgrade mode06-14-2019,15:47:00 : Installed Version Detected is - 18.0.0.5642606-14-2019,15:47:00 : Current Product Version : 18.0.3.5704406-14-2019,15:47:00 : Not directed to cached media Mode or already running from cached media06-14-2019,15:47:00 : Before entering call CheckForValidSignature06-14-2019,15:47:01 : MSDTC service is running06-14-2019,15:47:01 : OS Version is : 60206-14-2019,15:47:01 : Not a Basic Edition06-14-2019,15:47:01 : before InitializeUpgradeInstall06-14-2019,15:47:01 : upgrade mode06-14-2019,15:47:01 : OS Version is : 60206-14-2019,15:47:01 : Installed product code Detected is - {486397B9-1DA9-4974-866B-BCEF14CF115D}06-14-2019,15:47:01 : Installed path Detected is - C:\Program Files\Veritas\Veritas System Recovery\06-14-2019,15:47:01 : Installed Product Name is - Veritas System Recovery 1806-14-2019,15:47:01 : Installed Cached MSI path is - C:\windows\Installer\286d18e.msi06-14-2019,15:47:01 : {486397B9-1DA9-4974-866B-BCEF14CF115D}06-14-2019,15:47:01 : LOR installation detected.+ 06-14-2019,15:47:01 : La versione di Veritas System Recovery Agent che si sta cercando di installare (18.0.3.57044) è diversa dalla versione di Veritas System Recovery Disk Creation Utility (18.0.0.56426) installata su questo computer. Prima di continuare l’installazione, aggiornare Veritas System Recovery Disk Creation Utility alla stessa versione di Veritas System Recovery Agent. In alternativa, disinstallare l’utilità prima di continuare l’installazione di Veritas System Recovery Agent su questo computer.+ 06-14-2019,15:47:01 : V-225-01001001-4: Error initializing shared data ***To search for information about this error, click here+ 06-14-2019,15:47:01 : ERROR: Installation failed with error 1603. GetLastError = :0It's a problem with LOR, that is installed, but is matching the version of the installed version of VSR, therefore not matching the version of the new VSR version. SO, I shoudl Update first the agent, then LOR and finally VSR? I thought: agent, VSR, then LOR.
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