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ravora's avatar
ravora
Level 3
13 years ago

Unable to see Updates in Symantec Installation Manager SIM

Hi I've hit a problem involving SIM, that I hope someone can help me with.

I attempted to update the server to the latest version of Symantec Management Platform, SP2, unfortunately it went wrong with the validation stage when it tried to install after downloading.

Subsequently I ran a rebuild on my installed copy of Symantec Management Platform. Which also initially went wrong but has since run without error.

My problem is now the SIM tool is no longer showing anything under the  "View and Install Updates" and so I am unable to upgrade to the latest version of Symantec Management Platform. I believe the downloaded installation file that SIM would have initially downloaded is still present on the server.

Is there a way to run the upgrade without using SIM?

I hope this makes sense.

Many Thanks.

Backup and Recovery
SSR 2011
System Recovery
Upgrade

7 Replies

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  • criley's avatar
    criley
    Moderator
    13 years ago

    So what version of SMP do you currently have installed?

    There was an issue with older versions of SIM where it would actually show updates under 'Install new products' - have you checked there?

  • ravora's avatar
    ravora
    Level 3
    13 years ago

    It's showing SMP version 7.1.5359

    I did check in install new products and it wasn't there.

    Many Thanks.

  • criley's avatar
    criley
    Moderator
    13 years ago

    Click on settings (top-right corner). What is the name of the product listing file?

  • criley's avatar
    criley
    Moderator
    13 years ago

    That is the correct file. I think you need to post this in the SMP forum as your issue is not specific to SSR:

    https://www-secure.symantec.com/connect/endpoint-management/forums/symantec-management-platform-notification-server

  • deepak_t's avatar
    deepak_t
    Level 4
    13 years ago

    you may also want to look at new Symantec System Recovery 2013 Monitor which works for SSR 2011 & BESR 2010. It is a new and very simple application that will help users to easily determine the backup protection status of computers that are backed up using Symantec System Recovery (SSR). It is good solution for monitoring around 100 odd client machines. It is in FA program. use follwoing link for getting to SSR monitor FA

    https://symbeta.symantec.com/callout/?callid=8551F61A86DA41E5AB21FF93D9410605