Forum Discussion
cjm
9 years agoLevel 2
First off I would like to say that this situation is completely unacceptable, Windows 10 insider preview has been publicly available for testing since 10/1/2014, almost a year ago.
Second, I have a work around to get SSR to accept your license. This is for those of you with 0 days left on your trial and need to activate your license to continue to operate (which was my situation, I never got the 60 days for some reason). It seems to have worked for me, but your may want to verify that your data is still getting backed up correctly. Do this at your own risk:
- Open the services control panel (View local services control panel)
- Find "Symantec System Recovery" and open the properties
- Change startup type to Disabled and click apply
- Click Stop
- Open a windows explorer and navigate to the install directory (for me it was C:\Program Files\Symantec\Symantec System Recovery\Agent )
- Right click on VProSvc.exe and select properties
- Change to the Compatability tab
- Click "Change settings for all users"
- Check "Run this program in compatibility mode for:"
- Change the compatibility mode drop down to "Windows 8"
- Click OK
- Click OK again to close the properties
- Go back to Services and open "Symantec System Recovery" properties again
- Change startup type back to Automatic and click apply
- Click Start
- Close the service properties
When you reopen the tray app it should now accept your license and let you back up again.
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