Forum Discussion

CraigV's avatar
CraigV
Moderator
8 years ago

Change the email address used to logon to VOX

Hi All, Any idea on how to change the email address used to log on to VOX? Thanks! Craig
  • Marianne's avatar
    Marianne
    8 years ago

    VOX works with VAM account. 

    This means that you will need to create a new VAM account as you cannot change your PartnerNet account to a private email address. 

    A new VAM account will mean that you will be a brand new 'level 0' VOX user with no relation to CraigV (Moderator, Trusted Advisor). 

    This is exactly what happened to me when I changed jobs and a new VAM account was created. My VAM accounts were merged everywhere else in Veritas except on VOX. 

    It took them about a month to figure out how to merge the VOX user id's.

    I totally understand that you need to keep your PartnerNet account separate for business-related stuff. Just want to use private email for VOX.

    If you create a new VAM account, you can email Ryan with the 2 VOX user-id's. The VOX IT team can them merge the 2 VOX id's without compromising your PartnerNet VAM account. 

Marianne's avatar
Marianne
Level 6

VOX works with VAM account. 

This means that you will need to create a new VAM account as you cannot change your PartnerNet account to a private email address. 

A new VAM account will mean that you will be a brand new 'level 0' VOX user with no relation to CraigV (Moderator, Trusted Advisor). 

This is exactly what happened to me when I changed jobs and a new VAM account was created. My VAM accounts were merged everywhere else in Veritas except on VOX. 

It took them about a month to figure out how to merge the VOX user id's.

I totally understand that you need to keep your PartnerNet account separate for business-related stuff. Just want to use private email for VOX.

If you create a new VAM account, you can email Ryan with the 2 VOX user-id's. The VOX IT team can them merge the 2 VOX id's without compromising your PartnerNet VAM account. 

Steven_Moran's avatar
Steven_Moran
Level 4
7 years ago

I work for a Veritas training partner and our email addresses have changed.  Who do we need to contact in order to fix or merge accounts?

  • AlexMatts's avatar
    AlexMatts
    Level 6
    7 years ago

    Hello, Steven_Moran –

    Please e-mail me directly from your new e-mail account, at Alexandra.Matthiesen@veritas.com, and I will ensure you are placed in touch with the correct contact to update your VAM accounts to access the VOX community.

    Kindly – Alexandra Matthiesen, VOX Community Manager

    • DPeaco's avatar
      DPeaco
      Moderator
      3 years ago

      AlexMatts 

      Does this still hold true to contact you? Please advise.

      • JustineVelcich's avatar
        JustineVelcich
        Community Manager
        3 years ago

        Hi DPeaco ,

        My apologies that I missed this come through! I can help you with this request -- I'll send you a DM now :)