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matt_sti's avatar
matt_sti
Level 2
17 years ago

Backup Exec 11d 7170 SP2 Installation Error

I keep getting an error while trying to install SP2 for Backup Exec 11d on my Windows 2003 R2 x64 Server. Below is the error that I get from the log file. I do not know why \\\E$\Databases is even being referenced because the Backup Exec Database is stored in the default location on the C drive. I have tried killing the SQL services to see if that would fix the problem but it did not. There seems to be a reference in some file or something that is pointing to the \\\E$\Databases locations.

03-11-2008,09:47:25 : Folder: C:\Program Files\Symantec\Backup Exec\logs\
03-11-2008,09:47:25 : Folder: C:\Program Files\Symantec\Backup Exec\scripts\
03-11-2008,09:47:25 : Folder: C:\Program Files\Symantec\Backup Exec\logs\dbagents\
03-11-2008,09:47:25 : ERROR: Error 1314.The specified path \\\E$\Databases is unavailable.
03-11-2008,09:47:25 : DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError
03-11-2008,09:47:25 : Internal Error 2835. ErrorIcon, SetupError
03-11-2008,09:47:31 : Action ended 9:47:31: InstallFinalize. Return value 3.
03-11-2008,09:47:31 : Action 9:47:31: Rollback. Rolling back action:
 
 
Thanks,
Matt
11.x and Earlier
Backup and Recovery
Backup Exec
Basics

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  • Phorward's avatar
    Phorward
    Level 3
    17 years ago
    I'm getting the same error on my x32 server.
    This is the message:
     
    05-28-2008,15:27:30 : Folder: C:\Program Files\Symantec\Backup Exec\logs\dbagents\
    05-28-2008,15:27:30 : ERROR: Error 1314.The specified path \\\f$\MSSQL\data is unavailable.
    05-28-2008,15:27:30 : DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError
    05-28-2008,15:27:30 : Internal Error 2835. ErrorIcon, SetupError
    05-28-2008,15:52:14 : Action ended 15:52:14: InstallFinalize. Return value 3.
    05-28-2008,15:52:14 : Action 15:52:14: Rollback. Rolling back action:
     
    I have previously had Backup Exec 10.1 installed on the server in it's default directories but I uninstalled that version together with MSDE2000 and removed the directories before installing 11D


    Message Edited by Phorward on 05-28-2008 07:09 AM

    Message Edited by Phorward on 05-28-2008 07:10 AM
  • Phorward's avatar
    Phorward
    Level 3
    17 years ago
    I also have these entries in the log:
     
    05-29-2008,10:31:52 : MSI has been configured to copy DLO file BE_DLO.mdf from C:\Program Files\Symantec\Backup Exec\DATA to f:\MSSQL\data.
    05-29-2008,10:31:52 : MSI has been configured to copy DLO file BE_DLO_log.ldf from C:\Program Files\Symantec\Backup Exec\DATA to f:\MSSQL\data.
    05-29-2008,10:35:12 : Property(S): MDFPath = \\\f$\MSSQL\data
    05-29-2008,10:35:12 : Property(S): LDFPath = \\\f$\MSSQL\data
    05-29-2008,10:35:12 : Property(S): MDFDLOPath = F:\MSSQL\data\
    05-29-2008,10:35:12 : Property(S): DupFileIdCounter = 58
    05-29-2008,10:35:12 : Property(S): BESQLLOGPATH = f:\MSSQL\data
    05-29-2008,10:35:12 : Property(S): INSTALL_MMS = 0
    05-29-2008,10:35:12 : Property(S): INSTALL_DPM = 0
    05-29-2008,10:35:12 : Property(S): RemRegIdCounter = 39
    05-29-2008,10:35:12 : Property(S): MajorVersion = 11
    05-29-2008,10:35:12 : Property(S): RegIdCounter = 20
    05-29-2008,10:35:12 : Property(S): INSTALL_CASO = 0
    05-29-2008,10:35:12 : Property(S): BESQLPATH = f:\MSSQL\data
    05-29-2008,10:35:13 : Property(S): DATA_REG.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C = f:\MSSQL\data
     
    From where does it get these references to F:\MSSQL\data ?