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FRTech's avatar
FRTech
Level 2
12 years ago

Can't restore a file after BE2012 reinstall

We had a 30day copy of the software on one of our servers, the trial ran out and since we were getting ready to implement a new backup solution another tech uninstalled the software.  Well he jumped the gun, because the install got pushed back and now I need to restore a file from this server.  We purchased a license and installed BE.  I can see the storage media (local disk) used for the backups but when I try to do a restore all I get is the box that says "which type of data from server (name of our server here) do you want to restore?  And then nothing.  There is nothing in the box, not even the date boxes to select from.  I've Inventoried and Cataloged the disk the backup files are on already and didn't get any errors so I assume that went okay.  I'm stumped here, anyone have any ideas?

2012
Backup and Recovery
Backup Exec
Restore

6 Replies

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  • pkh's avatar
    pkh
    Moderator
    12 years ago

    Did you install the licence in BE?  You should have a..slf file.

  • pkh's avatar
    pkh
    Moderator
    12 years ago

    1) Have you tried doing an inventory and catalog of the media?

    2) Check that you have set the date range above the selection window to big enough to encompass the backup set.

  • FRTech's avatar
    FRTech
    Level 2
    12 years ago

    like I said in the original post, I did do the inventory and catalog, and got no errors so I guess it went through okay.  And there are no date range boxes.

  • Gurvinder's avatar
    Gurvinder
    Moderator
    12 years ago

    Are you just restoring some files or some databases ? Also is BE patched with the latest hotfixes ?

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    In addition to above, try removing & re-adding the server in the Backup & Restore tab..If added using IP address,  try readding it via FQDN name or vice-versa & recheck the restore.