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Got "query failed" on GRT Restore

hello everybody,

i wondered if someone encounter this issue. i have BE 2012 SP4 latest updates

i am trying to make GRT restore of individual email items from "big size" mailbox

when create the restore job--> selcet the mailbox from the DB--> click on the inbox --> it trying to show the messages items for selection

it shows only about 10% of the messages and then appearing "query Failed" in red at top

i v rerun catalog of the tapes but still the same

i need help please

 

Thanks

Abed

1 Solution

Accepted Solutions
Accepted Solution!

You may be hitting this known

You may be hitting this known problem

http://www.symantec.com/docs/TECH214886

You can either upgrade to BE 2014 SP2 or use the workarounds in the document.

View solution in original post

4 Replies
Accepted Solution!

You may be hitting this known

You may be hitting this known problem

http://www.symantec.com/docs/TECH214886

You can either upgrade to BE 2014 SP2 or use the workarounds in the document.

View solution in original post

Just an addition. If

Just an addition. If upgrading to BE 2014, SP2 + HF 227745 is required.

Hi, thank you. there is no

Hi, thank you.

there is no such HF for 2012?

do you know if it's free to upgrade from 2012 to 2014

or need to purchase new license?

 

Thanks

Abed

If one has an active support

If one has an active support maintenance contract, the upgrade is free and you would receive the new licenses for BE 2014 as well. If there is no active maintenance, then new licenses are to be purchased.

If upgrade is not an option now but if you still need to restore email items, then install BE 2014 on a spare machine to carry out the restore or use the "Search" workaround.