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Abed_S_'s avatar
Abed_S_
Level 4
10 years ago

Got "query failed" on GRT Restore

hello everybody,

i wondered if someone encounter this issue. i have BE 2012 SP4 latest updates

i am trying to make GRT restore of individual email items from "big size" mailbox

when create the restore job--> selcet the mailbox from the DB--> click on the inbox --> it trying to show the messages items for selection

it shows only about 10% of the messages and then appearing "query Failed" in red at top

i v rerun catalog of the tapes but still the same

i need help please

 

Thanks

Abed

2012
Agent for Microsoft Exchange Server
Backup and Recovery
Backup Exec
Granular Restore Option
Restore
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    10 years ago

    You may be hitting this known problem

    http://www.symantec.com/docs/TECH214886

    You can either upgrade to BE 2014 SP2 or use the workarounds in the document.

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  • pkh's avatar
    pkh
    Moderator
    10 years ago

    You may be hitting this known problem

    http://www.symantec.com/docs/TECH214886

    You can either upgrade to BE 2014 SP2 or use the workarounds in the document.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Just an addition. If upgrading to BE 2014, SP2 + HF 227745 is required.

  • Abed_S_'s avatar
    Abed_S_
    Level 4
    10 years ago

    Hi, thank you.

    there is no such HF for 2012?

    do you know if it's free to upgrade from 2012 to 2014

    or need to purchase new license?

     

    Thanks

    Abed

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    If one has an active support maintenance contract, the upgrade is free and you would receive the new licenses for BE 2014 as well. If there is no active maintenance, then new licenses are to be purchased.

    If upgrade is not an option now but if you still need to restore email items, then install BE 2014 on a spare machine to carry out the restore or use the "Search" workaround.

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